Customer Service and Business Strategy Intern Review

by American Express

Rating

4.4/5
  • The Role
    4.3
  • The Company
    4.6
  • The Culture
    4.3

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • Despite the internship taking place in the virtual environment, I still felt valued by and immersed into the company. During the internship, we were still able to make friends with the other interns and graduates, whilst also gaining high quality work experience. The projects we were set were engaging and important - adding to the enjoyment and intrigue. Overall, it was a very enjoyable and surprisingly social experience.

    5/5

  • 2. To what extent did you feel valued by your colleagues?
  • I felt valued by my colleague who provided ample time despite having to work virtually. If we ever needed anything, we had someone to turn to and ask questions. Meanwhile, the project I was given was crucial to the company's future strategy. Colleagues at various levels of seniority also reached out and offered there assistance when needed.

    5/5

  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • Throughout the internship, we had our own manager, as well as someone leading the programme. Time was also set aside for weekly development chats and support was offered whenever it was requested. The guidance was almost always clear and where clarification was required, I felt comfortable enough to ask.

    5/5

  • 4. How busy were you on a daily basis?
  • Of course some days were busier than others! However, overall I was very busy and often had days packed full of meetings. The company culture also emphasized maintaining a work life balance, which is especially important when working from home.

    5/5

  • 5. How much responsibility were you given during your placement?
  • I was given a very important project and a reasonable amount of independence to conduct research and make recommendations. It was a privilege to work on such an important project and I look forward to hopefully seeing my work come to life in the future.

    3/5

  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • I have developed a fantastic array of skills throughout the internship and am excited to use them in both academic and business settings! I have developed skills regarding collaboration, analysis, presenting and time management. I believe this somewhat new way of critical thinking will allow me to excel in years to come.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?
  • We were working in a virtual environment, however the atmosphere working with colleagues was still great! There were still lighthearted moments and we were able to build valuable relationships with colleagues.

    4/5

  • 8. How well organised was the overall work placement or internship set up?
  • Bearing in mind the virtual situation, the organisation was second to none. The internship leader arranged round tables, speakers and other events which engaged our intern stream and gave us ample exposure to the business! The projects and support were also fantastic.

    5/5

  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • The company invested a lot in to us! We were given significant attention by various leaders within the company. The culture in general is also heavily focused on development.

    5/5

  • 10. What were the perks on your work placement?
  • Flexi Time

    Sports and Social Club

    Financial Bonus

    Working from home

    Healthcare/Dental

    5/5

  • 11. How appealing are future employment prospects within the organisation?
  • The employment prospects are very appealing! They have a graduate scheme which many interns are made offers to join.

    5/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?
  • Yes! Despite, the internship being online, we were able to participate in many social events and build lasting relationships. I am certain this would be even better in the office.

    5/5

  • 13. What was the cost of living and socialising in the area you worked in?
  • Not applicable because it was virtual this year!

    4/5

  • 14. What was the Nightlife like in the area you worked?
  • Not applicable because it was virtual this year!

    4/5

  • 15. Were there many opportunities to get involved in activities outside of work?
  • Yes, there are colleague networks and frequent social events. I think that the company did pretty much the best they could considering we were working virtually.

    5/5

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Details

Internship (1 Month+)

South East

August 2020


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