Customer Service and Business Strategy Review

The Customer Service and Business Strategy Summer Internship of American Express was an excellent programme. I have highly enjoyed the last 10 weeks. American Express gives you a lot of opportunities to network, get knowledge about the business and also organizes a lot of social events during the summer in Brighton and London.

The culture at American Express is very welcoming and diverse. All colleagues have been amazing support during the time of the Internship. You will have the chance to network with colleagues of different levels and there are many networks that you can join. You don't just feel like an Intern.

During the Customer Service and Business Strategy Summer Internship, I think you get a good balance between support and guidance form your manager and also the opportunity to take your own initiative and drive your project in the way you would like it to go. I really enjoyed this autonomy.

This really depends on the project and also on your own initiatives. Sometimes I felt like it would have been nice to get some more goals in the project as this would have made the time a bit busier. So there are definitely some opportunities for some projects to be a bit more extensive in the future.

The Customer Service and business Strategy Summer Internship gives you a great opportunity to show your skills. For my project, I was the only one working on it, meaning I have owned my project. This has been a great opportunity to show my skills and take my own initiative.

The skills I gained during the Customer Service and Business Strategy Summer Internship are very valuable for the future. Mainly knowing how a company operates internally and how to communicate and problem solve. Additionally I gained more presentation skills and communication skills during the last 10 weeks of the summer.

The general atmosphere in the Brighton office of American Express was very good. All the collogues are very nice and it seems that you can always ask questions if you have any. All the leaders are very approachable which makes a good atmosphere. Additionally there are social events going on.

The general set up is great. All the events are planned very well throughout the 10 weeks in the summer. Most of the projects are well defined, however some could have been a bit more clearly structured and defined. My project was very well organized and value adding to the business

There was a presentation skill and excel workshop at the start and lots of opportunities of workshops with different topics during the 10 weeks customer service and business strategy summer Internship. I have joined the Amex Speakers club to further improve my presentation skills and some leadership skill workshops on inclusive leaders.

I really would like to get a place on the full-time Graduate Programme which includes 4 rotations within 2 years in the customer service and business strategy field. The Internship made the future job position very appealing and I am looking forward to the future opportunities within American Express in Brighton and globally.