Tech Support Engineer Review

by Focusrite

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.1/5
  • The Role
    3.8
  • The Company
    3.3
  • The Culture
    1.8

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • It was a great experience for me. I learned about the products, processes and customers of a company that I'd always admired.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • The placement Tech Support role is the same as other full-time colleagues, so from the start, your input is valued by colleagues.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • The management gave support and guidance where necessary. I was always supported if I encountered a situation that I wasn't comfortable or familiar with,

    4/5
  • 4. How busy were you on a daily basis?

    • It varied. At busy times of year, we were really busy. At other times, there was time to do 'proactive support'. However busy we were, there was always a good emphasis on work-life balance so we were never expected to work crazy hours.

    4/5
  • 5. How much responsibility were you given during your placement?

    • I was given the responsibility to talk to customers and resolve their issues without supervision. I also had input in future products.

    3/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • For the degree, I developed working habits that allowed me to commit to working on my final projects. The practical knowledge of what I'd learned didn't directly contribute to the degree. The practical knowledge did help me in the future when I rejoined Focusrite. The experience helped me empathise with customers, although this time I'm making the products rather than supporting them!

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • There was an emphasis on having fun at work and working hard.

    5/5
  • 8. How well organised was the overall work placement or internship set up?

    • The support team were well organised. At times we were overwhelmed with the number of cases to support, but we were always able to resolve the situation.

    4/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • There was very little formal training, and most of the training was on-the-job or learning from experience.

    1/5
  • 10. What were the perks on your work placement?

    • Subsidised Canteen

    Company Parties/Events
    3/5
  • 11. How appealing are future employment prospects within the organisation?

    • I re-joined the company after graduating and I have been back for almost 6 years.

    5/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • When I did the placement, there was only myself and one other placement student. I believe the situation is different now in that there are lots placements students.

    2/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • I lived in Uxbridge. The cost of living was surprisingly cheap for London, though still expensive for the rest of the country.

    2/5
  • 14. What was the Nightlife like in the area you worked?

    • Wycombe has some good pubs, but not very much in the way of nightlife.

    1/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • People went to gigs and events together, but there were few organised activities outside of work.

    2/5
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Details

Placement (10 Months+)

Customer Service

South East

November 2018

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