IT Support Engineer at Cummins

Placement Year (10 Months+)
Daventry West Midlands
Review Date
£20,000 - £21,999
Administration/Secretarial Computer and Systems Engineering Customer Service Education/Teaching Electronics Engineering Information Technology

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The Role



The Role

Role Description

Managing the IT facilities at Cummins Service Training Centre. Solving problems that trainers may encounter when delivering courses. Assisting the office staff in any problems that they might have. Thinking of new ways to improve the infrastructure and technology to improve how the training school runs. There are also many other tasks in this role.

1. To what extent did you enjoy your work placement or internship?

Cummins, Daventry is a really great place to work. When you are there you get a real sense of community and belonging. There is lots of support for a whole range of problems and Cummins provide business training that is priceless coming from education. I have had a great year with a great team.


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2. To what extent did you feel valued by your colleagues?

I would say that coming into Cummins you might think that you will be lost in the crowd as it is such a huge corporation but that is not the case. I felt like a true member of the team and quickly integrated into the Cummins lifestyle. I think that if you put the effort in to become part of the team, it pays off in the long run.


3. To what extent were you given support and guidance by management/your supervisor(s)?

I had a manager and a supervisor that firstly cared for me and wanted me to get the best experience possible. The put in extra effort to connect me with various people in the organisation to help me further my career and potential. They also introduced me to wider business processes that I had no idea about when I started.


4. How busy were you on a daily basis?

On some days I could be busy all day, working on problems and projects but on other days it was a struggle to find something to do.Maybe some experience in another team would have given me more work to do. It might have been that I was not being proactive enough but the workload overall was manageable.


5. How much responsibility were you given during your placement?

I had the responsibility to look after the systems as to how I saw fit. Often I would have ideas implemented after approval from my manager or after a quick chat with my supervisor. I would say that I was given free reign, only limited by company policies and practices


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I have learnt more about being in a working environment that I could have ever imagined. My technical skills might not have developed that much but my personal and social skills have improved and my understanding of dealing with different situations within a business has increased. I know feel more confident about going into work after university.


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The Organisation

7. What was the general atmosphere in your office?

The atmosphere in the office was great, it was like a little family. I think that some people were however stuck in their own ways and could do with being told to try new things. It was always really friendly and there was always someone to turn to if you had a problem.


8. How well organised was the overall work placement or internship set up?

It started off badly with a breakdown in communication leading to being told the wrong date to come to interview. After that it has been quite structured with intermediate reviews of performance and tasks being spread out across the 12 months. Everything was ready for me to make the move and anything I needed was readily available.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

We were provided with a days onboarding to get introduced to the company and its mission, vision and values. We were also give 4 days of business training by an external provider that taught us many things about being in business. I found that training vital in my development as a professional.


10. What were the perks on your work placement?

  • Flexi Time
  • Financial Bonus
  • Healthcare/Dental

11. How appealing are future employment prospects within the organisation?

I have met with directors to discuss my future and how to develop within Cummins. I think that I have made my mark on the people but as I still have 2 years left of my degree it is hard to know if I will be offered a job there.



12. Was there a good social scene amongst any fellow placement students/colleagues?

There is the opportunity to go out with the other placement students with people organising nights out and parties over the facebook group. There is also the sports club to become involved in where you can meet lots of other peoples. I mainly stayed within my team and developed a friendship with them and others..


13. What was the cost of living and socialising in the area you worked in?

It is more expensive to live in the area than a usual student town/city. The petrol is often much more expensive than at a supermarket. The cost of drinks is average I think and similar to most areas. There isn't many deals as again it is not a student area.


14. What was the Nightlife like in the area you worked?

The night life in Daventry is pretty shocking, there are a few pubs but nothing huge. There is however larger towns close by like Rugby, Coventry that have more to offer. Then short train journeys away there is Birmingham and London. So there is always something to do somewhere around.


15. Were there many opportunities to get involved in activities outside of work?

The sports and social club put on quite a few activities like trips out. There is also a small local football team you can get involved in along with quite a few scout / guide groups. I'm sure there is more things that I didn't know about in the area.


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