Within my role, I promoted all of our events internally within IBM and externally to clients if appropriate. I helped the team with any planning or execution that needed to be done and after the events I tracked the performance using agile tools. I reported back to the team the performance levels and aimed to increase the performance over my placement.
My role as a Business Development Intern composed of responsibilities such as discovering barriers to market entry, gathering and analysing data to measure the effects of different solutions and deciding on potential forward strategies and actions. As it is a client facing role, you spend most of your time interacting with current/prospective clients.
Working on client account projects. From running workshops with clients, working on client proposals, to project management and project delivery related work. Assisting the internal sector and go-to-market team - this can be anything from industry research to general operations and analysis.
My job role is an Executive Succession and Development (ES&D) Partner support role within GBS. I provide assistance to the Europe cross brand ES&D Partners in all matters pertaining to executive role planning, approvals, succession, and development programs. I have particular focus on the GBS/ Consulting group covering 500 executives and take direction both across brands in Europe and Globally up the GBS ES&D line. I use people reporting and organisational reporting tools such as the ES&D Repository, the EPT Tool and Microsoft Office. I possess strong professional communication, time management and teamwork skills. I’m in charge of taking the minutes for particular meetings, dealing with spreadsheet data manipulation and usage, and keeping on top of e-mails and meetings, contributing to taking ownership of tasks within projects. Some of the largest projects and processes I have been a part of is the Leadership Assessment Programme 2020 and 2021(LAP) which looks at promoting Band 10’s to executive on a global scale. Similarly, I have been a part of the data management for the Executive Promotions process 2021. Outside of these larger projects my day-to-day job involves me assisting my team and HR colleagues with information extraction and collection. It is important smaller tasks are completed accurately and efficiently as the majority are part of or preparation for larger ES&D/HR Projects. Due the current change of organisational climate, I have had to adapt to virtual change and alter processes and projects to the virtual environment, the majority of which previously having taken place in person. The experience and skills I have gained during my placement year will aid my growth in the Talent and Transformation service line thus being directly transferable into the HR Reinvention and Strategy and Digital Culture and Change areas.
I provided administrative support and coordination to the HR Partners in the form of people analytics and reporting on areas such as workforce metrics (headcount & attrition), performance management, compensation, and diversity & inclusion. This reporting enables the HR Partners and leaders to make strategic decisions about their workforce. Most of my day would include pulling the data from the system and creating the reports for the HR Partners. I also managed specific projects and HR processes and involving the HR Partner team as and when required.
I lead development of small scale websites (microsites) and delivered them to our clients and partners. I worked regularly with a team of client advocates, as a developer I would never directly communicate with the clients. I participated in daily scrums with the rest of my team and worked with our advocates when our clients sent in new content or updates.
My role includes helping the cloud team build chatbots for clients, which would mean preparing questions which would be used to train the chatbot and create proof of concepts. I would manage a technical briefing series which would require me to schedule meetings with subject matter experts, record their presentations, edit and post them. I would aid the ICCVE team in the maintenance of their system using programming languages such as PHP, React.JS and Node.JS
My job role is the CPA Operations Manager in Southbank. This means was working to make sure the team is organised, everyone has access to the right information and I am able to help anyone that requires an extra hand. In my role, my responsibilities include, assisting, support the practice and the clients, ensuring everything runs smoothly and is hitting our targets, working closely with some clients, supporting governance and best practice. Also, creating a weekly operations pack for the CPA Practice and keeping the CPA UKI distribution list and UKI and Europe CPA box folders up to date and much more.
My core role requires me to give operational support to the sales teams within Global markets. The main responsibilities of my role include: - Driving Cadence reviews - Track and manage NPS relationship waves - Managing Telefonica invoice process - Assist client executives in achieving their goals Over the year, I have also been able to get involved in opportunities beyond my core role. This has involved completing research projects in account planning and helping on bids to clients.
I spent my placement year working closely with the Business Partner Ecosystem and Sales Execution Support Channel for the CSI (Customer System Integrators) and PCR team. My role entailed creating weekly reports consisting of pipelines for the Client Executives on live deals. Each week, Grant and I would discuss progress on the current deals with the Client Executives, before consolidating all that was discussed in our meeting review, which enabled us to update the forecast budgets. I was fortunate to work with eight different Client Executives, which provided me with a wide range of experience as each Executive was responsible for different external clients.
I worked in the Global Markets (GM) Public Sector (PS) sales team, supporting Central Government, Defence and Health Care & Life-Sciences. I had three main responsibilities: The first was in cadences/deal reporting (using PowerPoint, Excel, Atlas). I updated bi-weekly roadmaps and helped client executives to accurately report their pipelines. I attended key business stakeholder meetings, increasing my understanding of UK PS and my presentation skills. I identified trends and created visual representations (waterfall charts) of the revenue plan for quarterly budget growth. My second core responsibility was owning the OJEU/procurement process for IBM UK PS. I was the main contact point between IBM and clients during the tendering process so, set up meetings on behalf of clients and submitted bids for work. I used agile tools (Trello) to track bid progression and learnt that work with PS clients is usually procured via Government frameworks. These provide fair, pre-agreed Ts&Cs to allow suppliers an equal chance of winning work. A percentage of each invoice associated to contracts procured via a Government framework must be paid to the Cabinet Office within a monthly management fee. My third key task was processing/submitting these fees every month - a lengthy process, involving collecting data from all the brands regarding the invoices for all work procured via frameworks. This gave me a view of the whole of IBM through a PS lens. I additionally worked alongside business controls/legal to complete the 2020 self-audits for each framework. This allowed me to develop a relationship with UK Government contacts. Finally, I joined the HowTo Community in the Careers Corner. This intern group provides guidance on topics like career development. My favourite HowTo project was leading 1-2-1 sessions, coaching people on improving their LinkedIn presence.
Dispatching and LiveChat: • Monitored Salesforce case queues for new incoming EMEA client tickets, as well as top priority Severity 1 cases for all regions • Ensured that cases were responded to (by myself or other engineers) and assigned to the correct specialist silo • Checking and actioning case updates for engineers who are out of office • Kept up to date with engineer workloads, making sure that cases and assist requests were shared equally • Handled case transfer requests from teams such as Cloud Delivery Services, and IBM Control Desk • Answering LiveChats from customers, either related to a case, or other Maximo requests • Created spreadsheets detailing the cases transferred to other Maximo teams, and used formulas to generate insights based on the data
Day-to-day I carry out responsibilities including full ownership and autonomy over weekly reporting, pipeline progression and forecasting of team opportunities. This involves regular collaboration with the Industry Leaders as well as with GBS and GTS stakeholders.
Talent Marketing sits within Talent Acquisition in HR. I work with internal and external clients within an EMEA team, running campaigns to increase brand awareness, attract top talent, and deliver the best candidate experience. I deliver social media campaigns, host events, and create digital assets. I am the lead contact for 8 external suppliers to promote the IBM brand to UK Early Professionals and have interviewed IBMers globally to craft sell messaging for roles ranging from EPH to Execs.