Working with various clients, day to day creating wireframes, running user testing sessions, creating prototypes, implementing design systems, creating components. All of this contributes to an iterative workflow where work is continually presented to the client and improved upon for the final solution. Working alongside other designers, developers, project managers, BAs.
During my placement, I worked in the New Client Acquisition (NCA) team within Global Markets. This was a specific sales team within Enterprise Sales, aimed at reaching large enterprises with whom IBM had zero or minimal business relationship. NCA has been successful in driving revenue growth consistently, between $500-700m annual new logo signings and was one of the three core Enterprise growth initiatives. The team was focused on 1900 clients, split across most industries and with 190 NCA territories.
My job role at IBM during my placement year was to support the leadership team run operations more smoothly through the sourcing and provision of key management information. In my role, my responsibilities will include taking a key role in the preparation and execution of events and the subsequent capture and communication of output and actions. Also being engaged in improving communication and training (internal and external) for the team in which I am operating.
During my placement I changed two roles. Here is what I did in both of them: - New Client Acquisition Point of View Factory – responsible for production of all assets used by sellers with clients (global) and also for improvement / innovation ongoing. - New Client Acquisition Asset Factory – responsible for supporting key deliverables for campaign activity and specific client engagements – design consulting, content creation and liaison with agency. - New Client Acquisition Sales Portal – responsible for E2E design and content for this global portal accessed by approx. 200 Client Execs globally. - Fast Start 2021 – lead EMEA Triage for 10000 sellers around 2021 sales enablement activities: answering seller questions and engaging SMEs if needed. - Digital Sales Focus Products – in depth competitive analysis and customer journey analysis to highlight areas for improvement. Involves synergy with marketing and brand organisations. - Communications support for Sales Leader – support enablement, newsletter, monthly and quarterly communications at EMEA and Global level, with feedback capturing and suggestions for improvement.
On a daily basis, I would check the support software for new cases for all of our products. I would provide first contact on these and then check each engineer's workload at the start of the day. I would then assign cases based on workload. Throughout the day, I would continue to monitor product queues and watch for new cases, while also completing any relevant training.
- Supporting a specific cluster within the sector with different tasks. Inclusive of running projects to provide needed data to the account leads, support on bids and proposals for client work and helping with the acquiring of information on target clients. - Also, supporting the sector in providing communications such as the newsletter
The basic idea of the role was to support to a busy Strategic Partnerships Team. This support can range from administrative work such as organizing meetings and reaching out to client teams, to more general research or comms work. Direct Contribution: Registration of AWS opportunities to AWS Partner Network, AWS Funding Campaigns, Nordcloud Acquisition Implementation team, Maintenance of AWS Pipeline, Maintenance of Google Pipeline, ensuring the work of the alliances team is visible to GBS.
My team supports the management system of technical sales across Europe, Middle East and Africa. Jobs vary quite a lot depending on the time of year etc., but overall I assist with multiple technical programmes, and support the management of executives and the overall team.
Project Analyst, supporting the IBM team working on a key client account for IBM. Involved in supporting the key commercial processes across the account (e.g. Billing cycle, forecasting cycle, contracting etc.). Worked closely with the commercial manager and Commercial lead on all processes and also engaged regularly with the client. Also provide support to the PMO team, ensuring the necessary governance is in place across the account. Tasks involved the running of daily reports which were distributed to both client and IBM stakeholders.
- In charge of making sure the business partners were up to date with any updates within the ecosystem. - Was in charge of helping the team put together new events for our current business partners within the ecosystem - Been involved in a plethora of projects such as onboarding new partners, helping expand our business partners social media presence, conducting a monthly newsletter to our BPs etc
The formatting and issuing of mass email communications, monitoring and updating task ids, preparing internal blogs and updating them with new information. Additionally, the use of Adobe Premiere Pro to edit short vlogs for key members of the GBS UKI Leadership team, Adobe Photoshop to create posters and promotional images for upcoming events. I also used video conferencing tools to assist and host virtual webinars.