Receptionist Review

I have enjoyed my placement from the start everyone was very welcoming and supportive considering i havent been in this type of industry before. Everyone has had help me to learn and adapt to the company methods in order for me to have a better understanding and be more efficient in my work.

Everyone upon my arrival was very welcoming and introduced themselves. Everyone was friendly and treated me with respect. Colleagues gave me tasks to feel more involved from the start and feel part of the team.

On my first week my managers organised a one to one training day with a trainee in order for me to try understand the system better. Supervisors and other memebers at reception would show and tell me what they are doing as i was shadowing them. Collegues also printed some handouts for me to help me learn such as remarks and training pack.

At the start the hotel was busy most days so I wasn't hand on for me as I took more of a shadowing role watching and taking notes to help me. The more further into my placement I was given more roles and responsibilities making my workload more.. Now I have a good understanding of the what needs to be done on the front desk as well as documents for accounts purpose.

The more further into my placement I was given more roles and responsibilities making my workload more. At the start I would be told to watch and take notes but now my managers and supervisors expect me to be able to do the tasks now.

Having to learn about different types of guest and their needs on a daily basis has helped me to understand the different ways in which to deal with this such as personal approach or through email/telephone. Being on placement has shown me the attention to detail that is required to my role and towards the guest. Working in this industry I have met a variety of differne tpeople that I wouldnt have met before so I feel this has improved my communication skills and confidence. Learning about the system is important as I didnt expect this at all. The system is quite complex and is vital that you know how to use it in order to succeed in your role.

The atmosphere in the office is always friendly but not neccesarly calm. Everyone in the office is approachable however when people are stressed then sometimes you can notice it.

In my first week I had my first training day to make me feel involved from the start. I spent sometime in other departments but for a few hours. I had the induction day early into my placement so I knew the company policy, standards and what they expect from me.

Grange encourage all placement students to come back once they have finished studying.

I get on with everyone.

I commute from home and I havent really socialised outside work.

Watching and playing football going to the pub going out in the evening.