Customer Success Assistant Review

by ProspectSoft Ltd

Best Student Employer

Rating

4.1/5
  • Skills
    4.0
  • Responsibilities
    4.0
  • Support & Guidance
    4.5
  • Culture
    4.0
  • Your Impressions
    4.3

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.

    • - Chasing customers to book in calls - Replying to the live chat to help customers - Running welcome calls and sometimes configuration and training calls - Attending internal meetings - Replying to customer emails - Doing bulk updates, data imports and configuration work for customers

    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?

    • - I have learnt to use html on email signatures - I have developed my communication skills - I have developed my teamwork skills - I have learnt more about using a CRM

  • How would you rate the training provided during your experience?

    • 4/5
  • How would you rate your development of industry-specific skills during the experience?

    • 4/5
  • How would you rate your development of personal / soft skills during the experience?

    • 4/5
  • Please rate how these skills have helped you in your career development

    • 4/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?

    • Initially the role was mainly admin and chasing customers for consultants, but after a few months I had my own customers I was trusted to onboard. This meant running calls by myself and more responsibilities.

  • Please rate how meaningful the work you were doing was

    • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?

    • I have been given lots of support by my manager and the onboarding team, mainly through teams chats and video calls.

  • How would you rate the support and guidance from your line manager?

    • 5/5
  • How would you rate the support and guidance from the wider team?

    • 4/5

    Culture

  • 5. What was the company culture and general atmosphere like?

    • The culture is generally friendly and fun, with lots of good socials! When quite a few people are in the office it is a great atmosphere - so it would be nice if people came in more often.

  • How would you rate the inclusiveness of the culture?

    • 4/5
  • How would you rate the social opportunities?

    • 4/5
  • How would you rate the diversity initiatives?

    • 4/5
  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

    • 4/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?

    • I have really enjoyed my placement year, and learnt a lot! The only thing I wish I knew prior to starting was the extent I would be working from home, as I would have changed my accommodation plans.

  • Please rate your level of enjoyment on your placement / internship

    • 4/5
  • Please rate how your experience met your expectations

    • 4/5
  • Please rate the future employment prospects at ProspectSoft Ltd

    • 5/5
  • 7. Would you recommend ProspectSoft Ltd to a friend?

    • Yes

  • 8. What advice would you give to others applying to ProspectSoft Ltd

    • I would say make sure you have all your hobbies on your application (not just academic interests), as that can help you stand out! I would also say to make sure you consider whether you would like to be working from home or in an office mostly when applying to placements, and choose accordingly.

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Details

Placement (10 Months+)

Customer Service

South West

August 2022

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