Customer Service Technician Review

by ProspectSoft Ltd

Best Student Employer

Rating

5/5
  • The Role
    5.0
  • The Company
    4.9
  • The Culture
    5.0

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • I really enjoyed the placement, it was great to work alongside such a great team and get to work on a large variety of problems.

    5/5
  • 2. To what extent did you feel valued by your colleagues?

    • Very valued. I was given authority to do a wide array of work and able to write my own documentation for certain problems that our customers encountered. In meetings, it felt as though my opinion mattered just as much as anyone else’s which was greatly appreciated.

    5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • I was given lots of support by my supervisors, whenever I struggled with approaches to certain issues.

    5/5
  • 4. How busy were you on a daily basis?

    • This varied heavily, mainly depending on the amount of tickets that were being logged for support issues. Some weeks were a lot busier than others, but suitable measures were in place to help reduce the amount of tickets when there were too many in the pool.

    5/5
  • 5. How much responsibility were you given during your placement?

    • Lots, I was responsible for many aspects of 1st line support and database management which meant there’d always be something to do.

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • I developed both soft skills and technical skills that will help me be much more confident in the future.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Friendly and jovial.

    5/5
  • 8. How well organised was the overall work placement or internship set up?

    • Very well organised even despite the COVID-19 situation.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • A lot, they allowed me to take on side projects which helped develop my knowledge about JavaScript and web development.

    5/5
  • 10. What were the perks on your work placement?

    • Financial Bonus

    Company Parties/Events

    Working from home
    5/5
  • 11. How appealing are future employment prospects within the organisation?

    • The employment prospects are very appealing within ProspectSoft.

    5/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Yes, I got along splendidly with all my fellow colleagues and the huge amount of opportunities to get involved in various activities, made the social scene more than good. Great in fact. Some of my favourite things that I got involved in with the company were: Golfing, bouldering, pizza nights, curry nights, gaming, bar crawls and lots more.

    5/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Cheap as chips, thanks to sharing with 5 other housemates. There’s plenty of social events and venues in the area. I got involved in the local parkruns which are free to participate in, and a couple of food and drink festivals which only had a small entry fee. I managed to get a half set of golf clubs from a local chap too for only £10 and would go to the driving range with some of placements for a round and a pint which was a lot cheaper than expected.

    5/5
  • 14. What was the Nightlife like in the area you worked?

    • Terrific. Lots of bars and places to go to.

    5/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Yes, with activities such as weekly bouldering sessions and lots of golfing before winter whilst it was still sunny after work.

    5/5
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Details

Placement (10 Months+)

International

August 2020

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