As a Customer Services Technician, you will be getting involved in all areas of the business. Every day will bring a different challenge using a different technology or tool. Customer Services are responsible for many things including being the main point of contact for our existing customers and will therefore be their first point of call for any technical questions they have. As well as developing your communication skills, you will also be asked to perform scheduled technical tasks such as moving databases and writing and running SQL scripts. Every member of our team is treated as a full-time employee and every role is therefore crucial to the success of the business.
1. To what extent did you enjoy your work placement or internship?
I thoroughly enjoyed my placement. I felt welcomed by the team from day one and have enjoyed every minute of it, even when things were tough and busy. I will be very sad to leave such a great company and fantastic team to head back to Uni.
2. To what extent did you feel valued by your colleagues?
I was treated like any other member of the team from the first moment, and was trusted with lots of responsibility in my role and was afforded the opportunity to learn subjects that allowed me to contribute to the company even outside of my job role.
3. To what extent were you given support and guidance by management/your supervisor(s)?
There was always a member of the team on hand to offer support or guidance when required, and managers were always open to having a meeting if I felt It was required. Had some reviews throughout placement and an appraisal near the end to sum up what I feel I have accomplished and how I have performed.
4. How busy were you on a daily basis?
For periods of time it was extremely busy and sometimes I would be working on multiple tasks simultaneously. When it quieted down, I was given tasks such as improving inhouse processes and helping to compile articles and support guides.
5. How much responsibility were you given during your placement?
I was afforded a lot of responsibility, such as writing and running scripts on customers database that would affect their data, as well as performing backups, migrations and service catalog items like server migrations and remote extractions. I was given the freedom to complete extra tasks in my own methods, exploring possible opportunities to improve workflow and inhouse procedures.
6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
I believe that everything I have learned at ProspectSoft will help me to achieve great results in my final year and it will show when I begin to apply for graduate jobs. I believe my level of experience, new and more developed skills will make me more desirable to employers and I will be able to perform well in my role in the future.
7. What was the general atmosphere in your office?
The atmosphere in the office was fantastic, very relaxed and open even when things were extremely busy and it would’ve been easy to feel stressed or pressured, but everyone maintained a calm, relaxed attitude and it made the office a very enjoyable place to work.
8. How well organised was the overall work placement or internship set up?
Everything was very well set up, as there was a lot of training both in general and for role specific placements, I felt that there was a good structure to how it was set up and the teams ensured that each placement was seated next to a mentor that would be able to assist them in the role as well as provide learning opportunities on the job.
9. In terms of personal training and development, to what extent did the company or firm invest in you?
I was afforded the time and resource to explore new ideas as well as learn new systems. For example, I was given the chance to learn the use of Webhooks and Zapier from one of my colleagues. After I felt adequate, I was often asked by members of the team to create zapier tasks for in-house. I was also given the opportunity to switch departments to the development team which allowed me some great insights into how an agile development team works and what processes/systems are used to maximise efficiency. I was also given the opportunity to become a fire warden and underwent fire warden training, for which I was provided an official certification.
10. What were the perks on your work placement?
Working from home
11. How appealing are future employment prospects within the organisation?
I would love to be invited back after graduation, as I have thoroughly enjoyed my placement and found even when it was busy, it was still a great place to work. The team and entire office are really friendly and I have felt welcomed since my first day.
12. Was there a good social scene amongst any fellow placement students/colleagues?
There would be social events very often, such as curry nights, bowling, mini golf, as well as going out to bars and clubs.
13. What was the cost of living and socialising in the area you worked in?
For me the cost of living was fine as I stayed at home and commuted. The socialising cost was expected for an area like Oxford but there was plenty of choice in the local areas.
14. What was the Nightlife like in the area you worked?
Oxford had a lot of options for nightlife and there were groups of colleagues and placements that often went out together.
15. Were there many opportunities to get involved in activities outside of work?
There were many opportunities to get together, whether this is a team event like the Support team went bowling, or as a company such as attending the Royal Henley Regatta. There are a variety of options and the social committee take on ideas from anyone as to what can be done as a company or departmentally.