Customer Services Technician Review

I thoroughly enjoyed my placement. I felt welcomed by the team from day one and have enjoyed every minute of it, even when things were tough and busy. I will be very sad to leave such a great company and fantastic team to head back to Uni.

I was treated like any other member of the team from the first moment, and was trusted with lots of responsibility in my role and was afforded the opportunity to learn subjects that allowed me to contribute to the company even outside of my job role.

There was always a member of the team on hand to offer support or guidance when required, and managers were always open to having a meeting if I felt It was required. Had some reviews throughout placement and an appraisal near the end to sum up what I feel I have accomplished and how I have performed.

For periods of time it was extremely busy and sometimes I would be working on multiple tasks simultaneously. When it quieted down, I was given tasks such as improving inhouse processes and helping to compile articles and support guides.

I was afforded a lot of responsibility, such as writing and running scripts on customers database that would affect their data, as well as performing backups, migrations and service catalog items like server migrations and remote extractions. I was given the freedom to complete extra tasks in my own methods, exploring possible opportunities to improve workflow and inhouse procedures.

I believe that everything I have learned at ProspectSoft will help me to achieve great results in my final year and it will show when I begin to apply for graduate jobs. I believe my level of experience, new and more developed skills will make me more desirable to employers and I will be able to perform well in my role in the future.

The atmosphere in the office was fantastic, very relaxed and open even when things were extremely busy and it would’ve been easy to feel stressed or pressured, but everyone maintained a calm, relaxed attitude and it made the office a very enjoyable place to work.

Everything was very well set up, as there was a lot of training both in general and for role specific placements, I felt that there was a good structure to how it was set up and the teams ensured that each placement was seated next to a mentor that would be able to assist them in the role as well as provide learning opportunities on the job.

I was afforded the time and resource to explore new ideas as well as learn new systems. For example, I was given the chance to learn the use of Webhooks and Zapier from one of my colleagues. After I felt adequate, I was often asked by members of the team to create zapier tasks for in-house. I was also given the opportunity to switch departments to the development team which allowed me some great insights into how an agile development team works and what processes/systems are used to maximise efficiency. I was also given the opportunity to become a fire warden and underwent fire warden training, for which I was provided an official certification.

I would love to be invited back after graduation, as I have thoroughly enjoyed my placement and found even when it was busy, it was still a great place to work. The team and entire office are really friendly and I have felt welcomed since my first day.

There would be social events very often, such as curry nights, bowling, mini golf, as well as going out to bars and clubs.

For me the cost of living was fine as I stayed at home and commuted. The socialising cost was expected for an area like Oxford but there was plenty of choice in the local areas.

Oxford had a lot of options for nightlife and there were groups of colleagues and placements that often went out together.

There were many opportunities to get together, whether this is a team event like the Support team went bowling, or as a company such as attending the Royal Henley Regatta. There are a variety of options and the social committee take on ideas from anyone as to what can be done as a company or departmentally.