Customer Experience Improvement Analyst Review

by Centrica

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.9/5
  • The Role
    4.3
  • The Company
    4.3
  • The Culture
    2.6

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • The placement was very enjoyable. A really exciting experiences.

    5/5
  • 2. To what extent did you feel valued by your colleagues?

    • My colleaggues constantly asked for my opinion and showed appreciation towards my opinions.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • My manager was brilliant. He opened me up to a number of opportunities and was always there to guide me when needed.

    5/5
  • 4. How busy were you on a daily basis?

    • My daily life was fairly busy, as I only had 10 weeks to carry out and deliver a major project.

    4/5
  • 5. How much responsibility were you given during your placement?

    • I was given a project to work on autonomously so recieved a huge deal of responsibility.

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • I have graduated, however, the skills developed and training recieved has helped my personal development considerably. I am much more confident and less reluctant to approaching senior colleagues.

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • The office had a very relaxed atmosphere and everyone was very welcoming.

    5/5
  • 8. How well organised was the overall work placement or internship set up?

    • My manager had set out objectives for me prior to my arrival. There was clear direction and a very clear timetable.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • I trialled out a concept which is due to be implemented once further trials have been completed. My outcomes portrayed were shared with the customer service director for British Gas Enterprise, who was very impressed and agrees with the direction of the trial.

    4/5
  • 10. What were the perks on your work placement?

    • 4/5
  • 11. How appealing are future employment prospects within the organisation?

    • It would be wonderful to be given an opportunity to work for a company who is willing to give me opportunities to achieve my full potential.

    5/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • I did not have anyone with me in Leicester as the one colleague that was initially based with me dropped out.

    3/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Cost was fairly average.

    4/5
  • 14. What was the Nightlife like in the area you worked?

    • I do not really go out in the evenings apart from for meals which were great.

    4/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • No opportunities as the team I am in are very busy.

    1/5
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Details

Internship (1 Month+)

East Midlands

August 2013

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