Product support analyst Review

by Experian

Rating

4.1/5
  • Skills
    3.5
  • Responsibilities
    4.0
  • Support & Guidance
    5.0
  • Culture
    4.5
  • Your Impressions
    3.7

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.

    • The product support team takes on a variety of tasks from adjacent teams in Experian BI, these include: - Using SQL to query databases to find information in error investigations. - Creating and reactivating accounts for clients for API, and data analysis tools. - Closing accounts for notification products we provide for companies. - Creating reports for API usage and changes across client companies. - Triaging tickets to the teams that can best handle the requests. - Other Ad-hoc requests that other teams may request to support their workload.

    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?

    • I have learned to use SQL, Splunk and Tableau.

  • How would you rate the training provided during your experience?

    • 4/5
  • How would you rate your development of industry-specific skills during the experience?

    • 3/5
  • How would you rate your development of personal / soft skills during the experience?

    • 4/5
  • Please rate how these skills have helped you in your career development

    • 3/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?

    • I was solely responsible for 4 different tasks, that I was given

  • Please rate how meaningful the work you were doing was

    • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?

    • There was always multiple points of contact for any problems faced.

  • How would you rate the support and guidance from your line manager?

    • 5/5
  • How would you rate the support and guidance from the wider team?

    • 5/5

    Culture

  • 5. What was the company culture and general atmosphere like?

    • Very pleasant.

  • How would you rate the inclusiveness of the culture?

    • 5/5
  • How would you rate the social opportunities?

    • 4/5
  • How would you rate the diversity initiatives?

    • 5/5
  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

    • 4/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?

    • It was enjoyable.

  • Please rate your level of enjoyment on your placement / internship

    • 4/5
  • Please rate how your experience met your expectations

    • 3/5
  • Please rate the future employment prospects at Experian

    • 4/5
  • 7. Would you recommend Experian to a friend?

    • Yes

  • 8. What advice would you give to others applying to Experian

    • Take advantage of the flexibility offered.

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Details

Placement (10 Months+)

Information Technology

East Midlands

June 2023

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