Customer Services Intern Review
by Mobilize Financial Services
Rating
-
Skills
5.0
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
5.0
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Mobilize Financial Services
- 7. Would you recommend Mobilize Financial Services to a friend?
- 8. What advice would you give to others applying to Mobilize Financial Services
Overview
Daily, weekly & monthly reporting covering a range of data such as call acceptance rates and deeper agent stats
Skills
My understanding of excel has expanded - I am now competent in all areas of the program through daily use. In addition my communication skills and other skills have improved through daily communication with team leaders and one one instance i also got the opportunity to communicate with senior management. My analytical skills have expanded as I have been required to devise graphs from data and spot trends. My presentation skills developed through presentations of this data analysis carried out.
Responsibilities
I was given a wide range of responsibilities through this placement year with Mobilize Financial services. For example, taking meeting minutes in customer service management meetings, helping out in other areas of the business that needed it. I have helped out in many areas of the business such as dealer operations where I encompassed a range of responsibilities and this has been prevalent in all areas I have helped in. For instance, for dealer operations I had the responsibility of checking customer documents.
Support & Guidance
I got a large range of support from all individuals in the department from the outset of my placement. Every individual has been very approachable and I would say it is the perfect environment to nurture the skills development of a young adult like myself.
Culture
Very friendly, casual and relaxed company culture.
Your Impressions
I thoroughly enjoyed the placement from the strong bonds I have made all the way to the different responsibilities I have been given.
Yes
Be confident, prepared and have a smile through each stage. Ultimately just be yourself.
Details
Placement (10 Months+)
Business Management
North West
May 2023
