Customer Success Manager Internship Review
by Microsoft
Rating
-
Skills
4.5
-
Responsibilities
4.0
-
Support & Guidance
3.5
-
Culture
4.8
-
Your Impressions
4.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Microsoft
- 7. Would you recommend Microsoft to a friend?
- 8. What advice would you give to others applying to Microsoft
Overview
Post-sales role helping customers utilise their investments with M365. Involves providing resources, guidance and business-know how to help the customer with their change and adoption processes and overcome blockers. Focus was on Microsoft Teams to driving meetings and platform usage
Skills
Presentation skills, customer knowledge, organisation and responsibility. Critical thinking, resilience and learning to have a constant growth mindset by always learning and building on what you already know.
Responsibilities
A lot of responsibility. You have a manager but this is for any support/guidance where needed. It is up to you to manage your diary, seek tasks and learn from what you do not know. You are treated like a full-time employee from day 1 and can hold just as much responsibility
Support & Guidance
I felt more training and support could be given (for my role at least). This is something that needs to be improved on - you are left to learn yourself which sometimes can be great but ultimately there needs to be a structure in place which was lacking.
Culture
A very inclusive culture that strives to learn it all, not know it all. Culture is a large part of the company and is integrated into everything you do. The atmosphere is very fast paced which is to be expected for a large technology company
Your Impressions
My internship was completely virtual for 12 months due to Covid-19 so my enjoyment is definitely lower than it should have been, however this is not down to the company. It was made the best it could be despite all the restrictions. I learnt a lot and will take my internship as a very valuable experience.
Yes
Do as much research into the company as you can - don't underestimate how important culture is. Technical experience will always be an advantage but (depending on the role) not always necessary. It much better to have the right mindset than to know everything about the different software and technical capabilities honestly. They don't want people that know everything already - be prepared to learn and show that
Details
Placement (10 Months+)
Sales, Business Management
South East
April 2021
