- Upskilling and learning about the various solution areas. - Supporting demand gen/attendees and orchestrating the rhythm of business for Flagship events Future Decoded and Ignite. - Customer contacting work, generating a broader depth of insights on customers and where they are in their buying journey as well as broadening your amount of contacts. - IP Co-sell, account mapping, orchestrating partner, and SMC relationships, running virtual training sessions and being essentially a point of call.
Coming from a technical background I always had a keen curiosity of how people utilise the technology that is used from day to day. People side of technology embraces the human side of all the solutions that Microsoft produces for its clients, how it affects them and how we can continue empowering every individual on the planet to do more. My core role at Microsoft is an ACM consultant. I sit within the Global adoption and change management practice, where we support our customers throughout their change journey when adopting Microsoft technologies. The practice is made up of around 120 consultants in the regions of EMEA, Asia and Americas which work together on customer engagements. Our practice sits within the Microsoft Services division with a vision to help customers and partners realise their full potential through the accelerated adoption and productive use of Microsoft technologies. Microsoft Services goal is to be the best technical consulting business in the world, constantly delighting our customers through delivery. Our goal as consultants is to drive high value end user adoption for our customers through targeted individual, group and organizational change management services. My key responsibilities include supporting our senior and principal consultants with the development and execution of Adoption and Change Management programs to drive adoption of Microsoft services and deliver measurable business value. I have been involved in multiple stages of the adoption process. An example of an engagement which I worked through the entire change cycle was a customer organisation changing from using skype to Teams.
My role as a Teams TS involves engaging with customers and showcasing the value in Teams. Primarily, this results with meeting customers in a certain industry and running a sales pitch with them. Alongside this, you are constantly liasing internally to get the right resources and information in front of the customer, as well as generating demand for new and exciting projects through organizing webinars.
Daily I am involved in communicating with customers, finding out what their needs are, figuring out how we can support them and determining actions to follow this. Primarily, my work aims to educate customers about how they can get the most out of what they have paid for and how it can have the greatest impact on their organisation. I am the customer's main point of call if they are having issues utilising their products or would like to learn more.
Migrating customer workloads into Azure and ensuring that customers are well educated to use and apply Azure services to their cloud environment by delivering workshops and tutorials. Providing thought leadership across the community and providing the highest level of a connected customer experience.
I'm a Technical Specialist Intern in the Microsoft Technology Center within the solution ' Sales' Specialist team. My daily focus is to essentially bring the business value of Microsoft Mixed Reality product 'The HoloLens 2' to different customers. I provide a Mixed Reality session to customers telling them customer stories about the HoloLens as well as demoing tailored solutions to their industry specific.
I have to resource projects that are of a cyber security nature ensuring that these requests are completed in a fast and precise manner as our customers are at risk. This means that every morning I have a triage meeting with my team so that we can talk about our work and anything new that has come in. I also have to have calls with managers of all the timezones.
- Managing a range of events for Microsoft attorneys to interact, educate and empower our customers legal, compliance, risk, and corporate affairs teams. - Managing aspects of the team’s communications and external outreach. - Managing programs. Communicating with stakeholders.
Post-sales role helping customers utilise their investments with M365. Involves providing resources, guidance and business-know how to help the customer with their change and adoption processes and overcome blockers. Focus was on Microsoft Teams to driving meetings and platform usage
My role consisted of supporting the Senior Customer Success Account Managers with their primary account. I was able to shadow their customer meetings to see what sort of engagements and questions they were asking and then I would support with tasks such as data collection and presentation for the wider team. I was then able to work on a newsletter project that was to be published to both the Microsoft account team but also the customer team. This gave them high visibility about what Microsoft initiatives were happening.
The CSAM role is aimed at providing the customer with the best support, but also usage of the Microsoft services. The role involves bringing in the right people to get the maximum business value out of the customer's contract. Day-to-day for a CSAM involves liaising externally with customers, scoping future opportunities and troubleshooting existing problems. From this, the CSAM is then required to leverage the internal resources at Microsoft to remove blockers for the customer and open their eyes to the functionalities of the products and services. This often involves bringing in engineers who are experts in specific areas to discuss further with the customer. The CSAM is an orchestrator both internally and externally, managing the relationship between the customer and Microsoft.
Core responsibilities that are set out at the start of the year. I would report into my manager for any ad hoc work. You are also part of a stretch project which could be in a number of different areas of the business. Mine was accessibility and we ran a few events to raise awareness of digital skills in education.
I thoroughly enjoyed the placement experience. I had no idea what to expect other than that it was a technology role. I have been blown away by the amount of opportunities that have been provided to me since I began the internship. Microsoft really take care of their employees, particularly their early in career.
I really enjoyed my core role as I was able to develop key skills and learn new ones. It was challenging and exciting throughout and I got to work with people all over the organisation, which helped me understand the organisation better. It also gave me the opportunity to get involved in activities outside of my core role.