Customer Engagement Executive at Audi

Top Employer
Placement Year (10 Months+)
Milton Keynes South East
Review Date
£16,000 - £17,999
Business Management Financial Management Marketing

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Audi is a Top Employer


The Role



The Role

Role Description

Supported the Customer Engagement Team on marketing campaigns and social led campaigns, including email marketing and working with agencies to create interesting and luxury social creations.

1. To what extent did you enjoy your work placement or internship?

I really enjoyed my placement, my role was interesting and so varied, and was adapted to around what I wanted to get out of the year. It allowed me to develop from what I'd learnt and University and apply it into practise, and also learn other skills that Uni would have never taught me itself. Would definitely recommend it.


2. To what extent did you feel valued by your colleagues?

Really highly valued. I wasn't treated like just an the typical undergraduate, I was treated like a real valued employee who had their own tasks and workload. I was given genuine projects too which made me feel like my role was of a genuine importance to the brand. There was no time where someone also wasn't willing to help too - which is a bonus.


3. To what extent were you given support and guidance by management/your supervisor(s)?

I was lucky enough to work in a close team who would all help each other out when they needed some guidance/support. My manager was amazing at giving me guidance when I wasn't sure, and would also manage my workload so I was never overworked or never not doing anything. If I needed some clarity, it was always provided, and asking 'stupid questions' was always supported!


4. How busy were you on a daily basis?

At the beginning there was less workload - which is expected as you are just settling in and they don't want to overwhelm you. But as time has moved on, I've been given more work to manage and more projects to manage, increasing workload but to a manageable state. I find that there is always something to do - you just have to ask. As they are plenty of teams at Audi, you could work with events instead of comms, for example. So not only is work available at a manageable balance, but you always have the opportunity to find more if you wish.


5. How much responsibility were you given during your placement?

Lots! Although at the beginning my manager had to sign things off, as time continued on I was given more responsibility which allowed me to sign off projects from our agencies myself and control email campaigns that went straight out to customers purely on my own. It really increases motivation as you know you are doing a great job.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The skills I have learnt will definitely be useful for University and future work. I will definitely question practises at University more now, which will make my essays more critical. This is likely to benefit me as I'll receive a higher grade and probably understand theory slightly better too. Furthermore, I'll be able to use the skills I have learnt in future work, as I'll be able to apply my expertise. For example, I'll know the best way to launch a campaign, or the most efficient way to run an event, etc.


The Organisation

7. What was the general atmosphere in your office?

It was a lot of fun, it was never a silent office and it always seemed to be someone's birthday so there was always cake and sweets around. We also got pizza delivered in once a month for our monthly meeting which was always a bonus!
Everyone was really nice and always willing to sit down with you for half an hour, grab a coffee and help you with any questions you may have. It really was a good atmosphere.


8. How well organised was the overall work placement or internship set up?

I think it was set up really well. Before our interview, we got to have dinner with the, what was current undergrads to ask any questions, then when we found out the job, they also organised a familiarisation day too, which allowed us to meet the other undergrads and meet our team.
When in the year placement, it went pretty smoothly with no hiccups in regards to being a new starter. We were also given a new starter pack which answered plenty of questions and included maps of the building too.
Overall, the organisation was good, it was just like being a new starter to the business.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

Quite a bit - I had two official excel training days which allowed me to learn how to do advanced formulas and charts. I was also given a lot of phone training if I needed to learn how to use a certain website or process.
There was also the opportunity to do further training if I had asked to do so - as long as it's relevant to your role your manager would usually say it's okay!


10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Company Car
  • Subsidised/Company Gym
  • Financial Bonus
  • Company Parties/Events
  • Above 25 days holiday
  • Working from home

11. How appealing are future employment prospects within the organisation?

Really appealing. You can apply for a 'golden ticket' as an undergrad which allows you to go straight to the graduate assessment centre. However, the graduate role is very generic, so if you know you want to do marketing for example, it may not be the best thing to apply to.
However, the thought of working for the VWG again is really appealing, as it has such great perks and is a really great place to work.



12. Was there a good social scene amongst any fellow placement students/colleagues?

At lunch, most of the undergrads sat together for a more social atmosphere. There was also a good social scene outside of work, however the places we could go in Milton Keynes was pretty limited as it's not much of a student town. I think there was also a 5-a-side football team that a lot of the male undergrads played in, which increased their social life massively!


13. What was the cost of living and socialising in the area you worked in?

Cost of living was pretty average I'd say compared to Uni. I lived in a house of three and paid around £400pm including bills which is descent.
The cost of socialising was more expensive, with drinks bars being quite costly for entry and drink prices weren't as cheap as at Uni. However, when you're earning a wage it's not too bad!


14. What was the Nightlife like in the area you worked?

Not great. There were a few bars and a couple of 'interesting' clubs. The bars were quite expensive compared to uni for entry etc. However, the Hub in the centre was a cool place to go with everything close by. It all depends if you prefer a night out than going for drinks if you'd enjoy it or not! It's nothing in comparison to Uni though however it's only for a year so it's not too bad. As well, you're only about half an hour from London by train so that makes up for it.


15. Were there many opportunities to get involved in activities outside of work?

Outside of work with work colleagues there wasn't that many, unless you played in the 5-a-side football team.
However, individually, there is the snowsone so if you want to ski/snowboard then that's pretty cool! I learnt to ski here.
There is also a big cinema, great shopping and plenty of gyms.