Retail Banking Summer Intern at HSBC

Top Employer
Duration
Internship (1-4 Months)
Region
Bath South West
Review Date
Salary
£16,000 - £17,999
Roles
Banking - Retail Customer Service Information Technology Sales

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HSBC is a Top Employer

7.9/10

The Role
8.7
Organisation
8.0

Socialising

6.8

The Role

1. To what extent did you enjoy your work placement or internship?

Highly enjoyed my placement - it was a really valuable experience which gave me a real insight into the bank.

9/10

2. To what extent did you feel valued by your colleagues?

I felt really settled very early on, with the team making me feel at home by inviting me to out of work events etc. I was made to feel a part of the team, and being asked to participate iin morning meetings made me feel like a valued colleage.

9/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

Regular one to ones with my branch manager about my progress, and support on a daily basis from my line manager made me feel at ease and as if I could ask for guidance if I needed it.

10/10

4. How busy were you on a daily basis?

Sometimes spent a fair amount of time on meet and greet but this was helpful for others especially when we were short of staff. Was set a number of different tasks throughout my placement across different areas which I really liked because it kept me busy.

8/10

5. How much responsibility were you given during your placement?

Entrusted with tasks such as helping to sort out cards for a customer and being on reception in the Premier lounge whilst a colleage was on holiday. I also felt that meet and greet was quite a responsibility since it is the first point of contact for customers.

6/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I really feel that I have gained skills that I will take with me later in life, because I have faced some difficult situations with customers and have gained a greater understanding of how to deal with such issues. My internship has also given me insight into an area that I knew quite little about.

10/10

The Organisation

7. What was the general atmosphere in your office?

The branch is relatively busy at times so whilst there was occasionally time for fun, obviously being in a customer facing environment made that aspect more difficult because of the need to be professional.

7/10

8. How well organised was the overall work placement or internship set up?

Guide was really helpful because it gave a structure to the internship, but perhaps some of the off site days e.g. Leeds could have been more seamless in terms of booking travel etc.

8/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

Strong focus on One Best Way in the branch meant that I was able to discuss my training and development on a regular basis.

9/10

10. What were the perks on your work placement?

  • National Travel
  • Company Parties/Events
7/10

11. How appealing are future employment prospects within the organisation?

I would definitely be interested in employment with HSBC later on, and I am keen to see other aspects of the bank.

9/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

Leeds and London offered an opportunity to meet people and I found everyone really easy to get on with. It was also really helpful to share experiences with other interns.

8/10

13. What was the cost of living and socialising in the area you worked in?

Very expensive but I am at university there so I knew that already!!

4/10

14. What was the Nightlife like in the area you worked?

Good night out with some nice places to go in the evening.

7/10

15. Were there many opportunities to get involved in activities outside of work?

Went to several out of work events such as leaving drinks, charity dos etc. which was a great way to get to know the team better.

8/10