Retail Banking Summer Intern at HSBC

Top Employer
Internship (1-4 Months)
Bath South West
Review Date
£16,000 - £17,999
Banking - Retail Customer Service Information Technology Sales

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The Role



The Role

1. To what extent did you enjoy your work placement or internship?

Highly enjoyed my placement - it was a really valuable experience which gave me a real insight into the bank.


2. To what extent did you feel valued by your colleagues?

I felt really settled very early on, with the team making me feel at home by inviting me to out of work events etc. I was made to feel a part of the team, and being asked to participate iin morning meetings made me feel like a valued colleage.


3. To what extent were you given support and guidance by management/your supervisor(s)?

Regular one to ones with my branch manager about my progress, and support on a daily basis from my line manager made me feel at ease and as if I could ask for guidance if I needed it.


4. How busy were you on a daily basis?

Sometimes spent a fair amount of time on meet and greet but this was helpful for others especially when we were short of staff. Was set a number of different tasks throughout my placement across different areas which I really liked because it kept me busy.


5. How much responsibility were you given during your placement?

Entrusted with tasks such as helping to sort out cards for a customer and being on reception in the Premier lounge whilst a colleage was on holiday. I also felt that meet and greet was quite a responsibility since it is the first point of contact for customers.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I really feel that I have gained skills that I will take with me later in life, because I have faced some difficult situations with customers and have gained a greater understanding of how to deal with such issues. My internship has also given me insight into an area that I knew quite little about.


The Organisation

7. What was the general atmosphere in your office?

The branch is relatively busy at times so whilst there was occasionally time for fun, obviously being in a customer facing environment made that aspect more difficult because of the need to be professional.


8. How well organised was the overall work placement or internship set up?

Guide was really helpful because it gave a structure to the internship, but perhaps some of the off site days e.g. Leeds could have been more seamless in terms of booking travel etc.


9. In terms of personal training and development, to what extent did the company or firm invest in you?

Strong focus on One Best Way in the branch meant that I was able to discuss my training and development on a regular basis.


10. What were the perks on your work placement?

  • National Travel
  • Company Parties/Events

11. How appealing are future employment prospects within the organisation?

I would definitely be interested in employment with HSBC later on, and I am keen to see other aspects of the bank.



12. Was there a good social scene amongst any fellow placement students/colleagues?

Leeds and London offered an opportunity to meet people and I found everyone really easy to get on with. It was also really helpful to share experiences with other interns.


13. What was the cost of living and socialising in the area you worked in?

Very expensive but I am at university there so I knew that already!!


14. What was the Nightlife like in the area you worked?

Good night out with some nice places to go in the evening.


15. Were there many opportunities to get involved in activities outside of work?

Went to several out of work events such as leaving drinks, charity dos etc. which was a great way to get to know the team better.