Operations Analyst Review

I attend meetings with my team that I was placed into - specialist customer care. The meetings discuss efficiencies in customer care, service levels and complaints. Alongside that I am working on a project to improve service levels so I look over and analyze forecast data.

I have increased my excel knowledge dramatically, I feel much more confident using the software. Alongside this I have attended financial markets training which helped progress my knowledge of current affairs and goals. Furthermore I have spent my spare time enhancing data science and statistics skills on Linkedin learning which we are given access to.

I was given a large amount of responsibility as I helped create slideshows for meetings with hundreds of attendees and created emails to be sent out to the whole office which was an exciting opportunity and I was glad to be given those roles as it made me more confident and driven to produce better results.

I have been given an immense amount of support not only from my team but from the wider Barclays community which has been great in getting to know the company and the role.

The atmosphere was lovely, I was in a very friendly and chatty team which made me feel very welcome with even the managing directors being approachable and helpful.

I have enjoyed the placement greatly it has been an amazing opportunity and experience.

Yes

Be yourself and be friendly, and make sure to remember the STAR (situation, task, action, result) method for interviews it really helped me stay calm and confident throughout my assessment center.