Service Operations and CE Support Placement Review

by Samsung Electronics

Best Student Employer

Rating

3.6/5
  • Skills
    3.8
  • Responsibilities
    3.0
  • Support & Guidance
    4.0
  • Culture
    3.3
  • Your Impressions
    4.0

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.

    • Communicating with European subsidiaries to improve customer service processes. Reporting on KPIs weekly, using data from our systems.

    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?

    • Developed communication and time management skills, due to the fast-paced nature of work at Samsung.

  • How would you rate the training provided during your experience?

    • 3/5
  • How would you rate your development of industry-specific skills during the experience?

    • 3/5
  • How would you rate your development of personal / soft skills during the experience?

    • 5/5
  • Please rate how these skills have helped you in your career development

    • 4/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?

    • Yes, I was trusted with carrying out requests from headquarters, as well as being accountable for certain projects.

  • Please rate how meaningful the work you were doing was

    • 3/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?

    • Good guidance at the start of the placement, from a general onboarding. My manager was supportive and made sure I had a variety of opportunities to get involved in.

  • How would you rate the support and guidance from your line manager?

    • 4/5
  • How would you rate the support and guidance from the wider team?

    • 4/5

    Culture

  • 5. What was the company culture and general atmosphere like?

    • Hierarchical, fast-paced and dynamic. Striving for excellence, but there was pressure to be overly deferential to superiors, particularly in HQ.

  • How would you rate the inclusiveness of the culture?

    • 4/5
  • How would you rate the social opportunities?

    • 1/5
  • How would you rate the diversity initiatives?

    • 3/5
  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

    • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?

    • I enjoyed my work, and my direct team were supportive and patient with me. I would’ve enjoyed working with people closer to my age group however.

  • Please rate your level of enjoyment on your placement / internship

    • 4/5
  • Please rate how your experience met your expectations

    • 4/5
  • Please rate the future employment prospects at Samsung Electronics

    • 4/5
  • 7. Would you recommend Samsung Electronics to a friend?

    • Yes

  • 8. What advice would you give to others applying to Samsung Electronics

    • Accept that the work will be hard during busy periods. There is also a large Korean cultural influence at the company.

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Details

Placement (10 Months+)

Customer Service

South East

June 2023

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