Customer Experience - Content Development & Training Review
by Samsung Electronics
Rating
-
Skills
4.5
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
3.5
-
Your Impressions
4.7
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Samsung Electronics
- 7. Would you recommend Samsung Electronics to a friend?
- 8. What advice would you give to others applying to Samsung Electronics
Overview
My role involved troubleshooting devices and sharing all essential information with our customer service agents and online customers.
Skills
Project Management Communication Time Management Leadership Critical Thinking Problem Solving
Responsibilities
Yes, I was given a very critical role in managing all information shared with our agents and customers.
Support & Guidance
My manager was supportive each step of the way. I could turn to him for anything. My team also always made themselves available to me if I needed guidance. I also received support from my fellow placements. HR was also always available for support.
Culture
Fast-Paced. Samsung had a very fast-paced environment. You need to be a quick learner to be successful here. Everyone is very welcoming.
Your Impressions
Absolutely loved it. I would do it again.
Yes
Be confident during your interviews. Be direct with interviewers and also display team working skills during assessment centres
Details
Placement (10 Months+)
Customer Service, Business Management, Business Operations, Information Technology, Logistics and Operations
South West
June 2023
