Customer Experience, Assistant Review
by Renault
Rating
-
Skills
5.0
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
4.5
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Renault
- 7. Would you recommend Renault to a friend?
- 8. What advice would you give to others applying to Renault
Overview
Assisting the Customer Experience department in projects to improve efficiencies or ease of contact for customers. Role included: -Improving the Contact Us page on Renault/Dacia website -Weekly/Monthly reporting on dealership spend -Running bi-weekly team meetings + team planner -Problem solving ad hoc dealership requests regarding internal system
Skills
Managing a project from start to finish Presentation skills Pitching ideas Analytical thinking
Responsibilities
Yes I was given a surprising amount of autonomy during my work which helped to build self confidence and created high amounts of job satisfaction
Support & Guidance
Lots of both from my line manager and surrounding team members as they have had experience working with interns/graduates in the past and understand what is needed.
Culture
Placement took place around COVID & lockdowns so culture was difficult to measure but in my team the culture was supportive and fun with plenty of opportunities to try new things.
Your Impressions
Very much so and would highly recommend
Yes
Do not be afraid to ask questions about how the company can help you develop professionally and personally. You don't have to know about cars to work at a car company. Wider knowledge of what threats and opportunities there are for the car industry will be important during interview.
Details
Placement (10 Months+)
Business Management
South East
November 2022
