• Skills
  • Business Insight
  • Culture
  • Your Impressions

Role Description

Worked as an assistant at a HSBC branch


  • 1. Please give an overview of the insight and what was involved on a day-to-day basis.
  • On a daily basis, I would generally find myself doing jobs to assist the banking team at HSBC. This mainly included interactions with customers and on occassions, talking to customers about banking plans etc. There were many interactions within the branch but not much further than that. I did feel as though I had some responsibility as I was sometimes advising customers about what plans to go for. We did not undertake any big projects while I was there.


  • 2. Have you learnt any new skills or developed existing skills?
  • I learnt quite a few skills while working there. This was mainly in the form of knowledge of the field. I gained knowledge about the different types of banking and when they would be required by considering the client e.g. whether it is a personal account or for businesses. I also learnt many communication skills and was able to improve on these during my time there by talking to customers and helping them choose plans/

  • How would you rate the training provided during your experience?
  • 4/5

  • How would you rate the knowledge learned around industry-specific skills during the experience?
  • 4/5

  • How would you rate the knowledge learned around personal or professional skills during the experience?
  • 5/5

  • Please rate how the knowledge learned has helped you with regards to your career development
  • 4/5

    Business Insight

  • 3. What was it like understanding all about the business and potential roles available?
  • I did get to see a lot of the different roles within HSBC and was able to grasp and understand them. However, since I was mainly working in one specific area, I was not able to do tasks related to those other roles and I was therefore not able to fully understand these roles. I think a wider range of tasks in many different aspects would have helped me to understand these roles to a greater extent.

  • Please rate how insightful you found the insight
  • 3/5

  • How would you rate the structure of the insight
  • 3/5

  • How would you rate business leader involvement during the insight
  • 4/5


  • 4. What was the company culture and general atmosphere like?
  • The company culture was very refreshing and this made it a very enjoyable place to work. Although company activities and events were few and far between, the general feel and atmosphere at the workplace was very inviting and this made it a lovely place to work. There was a range of different people working there, from many different backgrounds, and this was extremely nice to see that the branch and the company was very inclusive.

  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the networking opportunities?
  • 3/5

  • Please rate how valued you felt during your insight?
  • 3/5

    Your Impressions

  • 5. To what extent did you enjoy the insight?
  • I did enjoy the insight to an extent. For the first few weeks, the work was very exciting to me and I really enjoyed doing it. However, during the final week of the placement, I felt like the placement had dragged out quite a bit and some of the tasks seemed a bit repetitive and monotonous since I was really confined to one area of work while there. The team were always extremely supportive and friendly which made it worth it.

  • Please rate your level of enjoyment on the insight
  • 4/5

  • Please rate how your experience met your expectations
  • 4/5

  • Please rate the future employment prospects at HSBC
  • 3/5

  • 7. Would you recommend HSBC to a friend?
  • Yes

  • 8. What tips or advice would you give to others applying to HSBC
  • To others applying to HSBC, I would say to make sure you read up on the company values before making an application and make sure to embed this into your cover letter. Furthermore, you should try to bring up these values whenever you can during your interview as the company will be looking for ways that you display these to see whether you will be a good fit there. I would also say to make sure you're somewhat familiar with bank roles before you start day one.

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Insight / Vacation Scheme (< 4 Weeks)

Banking - Commercial

16th April 2021

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