Contact Centre Co-ordinator Review

by Samsung Electronics

Best Student Employer

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.4/5
  • The Role
    3.6
  • The Company
    3.8
  • The Culture
    2.8

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • I enjoyed working in a massive global company and got to work with a lot of really great inspiring people. The social side and benefits offered by Samsung were really good, for example we went to Harry Potter World for our Christmas party and I was a part of the Samsung football team. However after a few months I felt like I was still doing the same tasks I had started of doing and didn't always find the actual work engaging or interesting.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • All my colleagues were kind and welcoming and we had good team spirit. Although we didn't do anything as a team outside of work.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • I was given a lot of support at the beginning however I felt that my team did not have enough time for me to train me further so that I had the knowledge to do other tasks.

    4/5
  • 4. How busy were you on a daily basis?

    • I did have many daily tasks to do so I was often busy and always had something that needed completing, however often these tasks were the same and repetitive so even though I was busy I wasn't engaged in my job all the time.

    4/5
  • 5. How much responsibility were you given during your placement?

    • I was given ownership and responsibility for a number of tasks, I had control over them and was accountable. However I wouldn't have said these were exciting projects that I really wanted to be responsible for.

    3/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • I believe I learnt many skills that will help me in my degree studies . Especially skills such as time management, Excel and presentations. I also now feel more confident in a professional workplace and feel I would have more confidence in an assessment in the future and in an office in general.

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Overall it was relaxed

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • Very well organised, we had a programme in place and set training days offsite throughout the year

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • We had options to complete Microsoft office courses

    4/5
  • 10. What were the perks on your work placement?

    • Subsidised Canteen

    Subsidised/Company Gym

    Financial Bonus

    Company Parties/Events

    Staff Sales/Staff Shop
    5/5
  • 11. How appealing are future employment prospects within the organisation?

    • Unsure, as if I was to work for Samsung again in the future I would want to have a different role

    3/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Yes, I lived with fellow placement students and we often met up with other placement students at the weekends.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Reasonably expensive as quite close to London

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • Poor, unless you went into London which was too expensive.

    2/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • I was involved in the football team but that was it

    3/5
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Details

Placement (10 Months+)

Customer Service, Electronic and Electrical Engineering, Information Technology, Logistics and Operations

South East

July 2019

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