Perform trouble-shooting analysis; provide resolution of application issues, and escalation if required. Perform on-call duties on a rotation basis in support of applications running on UNIX systems, server based applications, and basic system/data infrastructure. Monitor performance of systems and applications to ensure system availability and perform standard preventative maintenance. Understands the Technical Support area as it relates to assigned projects/tasks.
1. To what extent did you enjoy your work placement or internship?
Amazing experience, my time at HP was so valuable to me that I am speachless when I want to describe how useful and intense it was. To make story short: great company, great people, great place to work!
2. To what extent did you feel valued by your colleagues?
I have been involved with many different people from within HP and outside of HP. My job role was customer facing which means that I met new people on a constant basis, with the rate of meeting new people as I had it is sometimes difficult to get the "Like Family" feeling but then as you start to know more people it gets better and better.
3. To what extent were you given support and guidance by management/your supervisor(s)?
Line Manager was very useful and helpful, all of the other senior people were more than happy to help and guide. Whilst on placement I had few mentors who had hepled me with different areas of the technology, management and human interactions.
4. How busy were you on a daily basis?
It very much depends, my role was exremely varied: from hectic days to quiet afternoons. In the end of the day if you enjoy being busy like I do, then there is always a possibility.
5. How much responsibility were you given during your placement?
I was stunned how much responsibility I was actually given. Having to discuss some of the areas with senior management on projects I have been engaged on was always exciting and then actually implementing my ideas together with the management team was a great experience. Sometimes tasks given were a little tedious, but that just happens in every single job - needless to say there were only few occasions across a long time I have been on placement with HP.
6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
I have developed so much as a student, person and a professional. Even other people have noticed the change which was very positive. I have learned a lot while with HP; technical, non-technical, soft skills - all these matter and are important skills which can be ustilised in any area whatever it is academia or workplace.
7. What was the general atmosphere in your office?
Again, my role was varied and I have been working with many different people and teams. Bringing a good atmosphere into the office always helps to adapt to the new environment so I was always happy to visit new places and meet new people and it had always helped to adapt. The atmospheres in the offices were good, people were willing to talk and socialise after work - which is great!
8. How well organised was the overall work placement or internship set up?
The whole structure was clear, even if my job description was so vague. I had a clear support from people around me and I was introduced to people around the office. I would say that it was organised in such a way that it simulated the true workplace. I have rearly felt like an intern and always as a consultant.
9. In terms of personal training and development, to what extent did the company or firm invest in you?
I did so many courses on the various pieces of technologies and different skill sets, also I had so many people supporting me, so I can say that the firm had invested so much in me that I was stunned myself. For most of the skills that I have learned I had a chance to put them in practice, which is always good.
10. What were the perks on your work placement?
Sports and Social Club
Working from home
11. How appealing are future employment prospects within the organisation?
The company have a highly respectable Graduate Scheme and place employees on career paths with clear progession prospects.
12. Was there a good social scene amongst any fellow placement students/colleagues?
Due to my position and amount of travelling involved, I have not had much of a chance to socialise with other placement students, I have however socialised with my colleagues whilst engaged on the projects, spending amazing time with them and getting to know them on a professional and personal level.
13. What was the cost of living and socialising in the area you worked in?
I have not had a lot of time to socialise in the area where I was based however from what I have experienced it was fairly cheap, the costs of living were lower than the London prices but still not the lowest in the South England.
14. What was the Nightlife like in the area you worked?
So many different towns in the area with countless nightclubs, bars, cafes etc. Good prices and nice people, in a nutshell - Great!
15. Were there many opportunities to get involved in activities outside of work?
Endless, you can get a group of people and do something for charity, you are encouraged to get invovled with your work colleagues and friends, which is always good fun.