Customer Service Assistant Review

by Financial Conduct Authority (FCA)

Best Student Employer

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

4.3/5
  • About You
    4.9
  • The Company
    4.0
  • Everything Else
    4.1

    About You

  • 1. To what extent did you enjoy the insight?

    • I thoroughly enjoyed the insight day. Very interactive and engaging.

    5/5
  • 2. To what extent did you feel valued during your time at the company or firm?

    • The fact that the company set aside an event for those from different background and various conditions to have a better understanding; I am very appreciative.

    5/5
  • 3. How much guidance/support did you receive during the insight?

    • No work was actually carried out so in that sense no guidance/support was received. However, if questions were asked or any queries were to be address the FCA would ensure that they were answered in detail.

    5/5
  • 4. To what extent did/will the skills you developed, and information you received, assist you in your degree studies and beyond?

    • This insight day has definitely enhanced my understanding of the FCA as a whole. It will also assist me in my application process as I am better equipped to succeed in process. Having questions asked such as how to answer competency questions was address on the day which is very helpful. Additionally, the presentation pack will also help.

    5/5

    The Company

  • 5. How well structured was the insight?

    • The insight was well structured. The day was broken up into different sections, giving attendees a chance to assimilate the information provided.

    4/5
  • 6. How was the general atmosphere during your insight?

    • Great atmosphere, really engaging and detailed presentations throughout the day.

    5/5
  • 7. In terms of personal training and development, to what extent did the company or firm invest in you?

    • N/a

    3/5
  • 8. To what extent did the insight help you to understand what it would be like to have a full time role with the company or firm?

    • Employees within different divisions of the FCA provided an insight on their day-to-day work which provided an idea of what a full time role within the FCA would be like.

    4/5
  • 9. How much did the insight help you in understanding the company culture?

    • Most certainly, Having the graduate panel shed light on their experiences with the FCA and how much they feel a part of the FCA; provided an insight into the culture.

    4/5
  • 10. How valuable was the content in helping you to decide on your future career path?

    • Very valuable as it confirmed my zeal to help individuals and be part of an organisation that is an advocate of that.

    5/5

    Everything Else

  • 11. Were you paid or reimbursed adequately for this experience?

    • I was not paid or reimbursed expenses

  • 12. Were there opportunities for networking and meeting other employees of the company or firm?

    • Yes, But in terms of networking it was very limiting as there were many attendees in comparison to employees as the FCA.

    4/5
  • 13. How were the networking/ social event opportunities?

    • It was carried out over a light, yet tasty lunch provided by the FCA,

    4/5
  • 14. Did you find out about activities that employees can get involved in outside of work?

    • The graduate panel provided information about the work life balance. So not necessarily what the FCA provide but activities they undertake themselves.

    4/5
  • 15. Would you recommend this insight to a friend?

    • Most certainly

    5/5
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Details

Insight / Vacation Scheme (< 4 Weeks)

Voluntary

South East

November 2014

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