Cruise Planning Assistant at TUI UK

Duration
Placement Year (10 Months+)
Region
Luton
Review Date
Roles
Administration/Secretarial Customer Service Leisure and Hospitality Market Research Travel and Tourism

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant. Click here to view the most recent reviews for TUI UK

3.9/5

The Role
3.9
The Company
4.1
The Culture
3.6

Role Description

My role focused mainly on shore excursions. I was responsible for the accuracy of the website and updating any excursions that weren't online. On a regular basis I would work on the creation and reviewing of financial forms that show information about the number of people on shore excursions, With this, I'd use it to influence future selection and to resolve any problems with the on board teams or the suppliers. I would also source pictures for the excursions and for the brochure. When working on the brochure, I'd check the accuracy o the content as well as making suggestions for the design.

The Role

1. To what extent did you enjoy your work placement or internship?

There was always something that I was able to get involved with that I found really enjoyable. The company itself provides a really exciting product, so there was always different things in the office that were fun and would create a real buzz! The department I worked with were a lot of fun and the job I did involved some really enjoyable tasks.
5 /5

2. To what extent did you feel valued by your colleagues?

The department I worked in got on so well and everyone was really supportive towards me. People valued my role and gave me responsibility that made me feel trusted and part of the company. Everyone around the office is really friendly too and able to give you any advice or insight that you want to different departments.
5 /5

3. To what extent were you given support and guidance by management/your supervisor(s)?

I had regular 1-2-1 meetings with my manager and we discussed goals to reach. I was given improvement areas from my manager as well as being able t discuss areas that I personally wanted to improve on.
4 /5

4. How busy were you on a daily basis?

As the cycle is related to the holiday season, how busy I was varied. As my role sat between shore excursions and brochure, I found myself coming out of one busy period and going straight into another without any time to reflect on what I was doing, how I did it and to learn more about different areas.
3 /5

5. How much responsibility were you given during your placement?

I felt like the role itself became slightly repetitive towards the end of the placement as I had learnt all I felt I could and there was nowhere to progress to. But I was given a lot of trust to perform my tasks well and given extra responsibility during the year to help on projects and organise events.
4 /5

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I've found that my knowledge of the tourism industry has become really useful, especially when I need this specific knowledge to write assignments in my final year. I worked with a range of people and did a range of jobs so feel like I can begin my career after university right from the off set. I feel a lot more confident in my ability to perform within a professional environment. From feedback, I know where my weaker and stronger skills are, so can focus on matching them more evenly.
4 /5

The Company

7. What was the general atmosphere in your office?

There was always really cool events taking place. Such as summer parties, Christmas parties, launch events, guest speakers. As well as this, there are plenty of opportunities to go to visit different destinations and to go on trips with team mates. The atmosphere is the office was always really upbeat and friendly, which will definitely be hard to beat.
5 /5

8. How well organised was the overall work placement or internship set up?

The scheme was really well set up and we had regular placement meetings. In terms of individual progress as a placement student, it sometimes became ignored and treated as a full time employee rather than a placement student who has different needs and desires for the year.
4 /5

9. In terms of personal training and development, to what extent did the company or firm invest in you?

There was the opportunity to get involved with various training activities and they were very much voluntary but supported by managers depending on the work load. There was also a really well devised induction scheme. In my role, I was sent to see one of the ships for 4 days and also invited on the conference trip to Palma, so they invested in my product knowledge and experience a lot.
5 /5

10. What were the perks on your work placement?

  • Subsidised Canteen
  • International Travel
  • Company Parties/Events
  • Staff Sales/Staff Shop
4 /5

11. How appealing are future employment prospects within the organisation?

There is a graduate scheme that you can apply for and if you made any contacts, they would help you try to find the current vacancies and put in a good word for you.
4 /5

The Culture

12. Was there a good social scene amongst any fellow placement students/colleagues?

I lived with 3 other placement students and the other placements lived near to us too so we got to see each other a fair amount outside of work. We often organised nights out, film nights, trips to London. As there isn't many of you, it's easier to get to know everyone.
4 /5

13. What was the cost of living and socialising in the area you worked in?

Accommodation is fairly cheap and there are some cheap places to eat nearby.
4 /5

14. What was the Nightlife like in the area you worked?

Luton has a couple of places but not suitable for a big night out, just a casual one. It's more expensive if you go elsewhere but worth it!
4 /5

15. Were there many opportunities to get involved in activities outside of work?

There was opportunities that you could source yourself but in terms of what the company invite you to do outside of work, it's pretty slim. The main things are the parties or if you go out with your team.
3 /5