Rental Management Intern Review

Serving customers, listening to their needs and providing appropriate cars. Learning about sales, being able to hit targets. Staying on track of the fleet, managing operations. Ensuring the fleet is healthy, and staying on top of services. Driving revenue. Chasing debt. Running the day, building a string team building environment. Hitting/setting targets, through 1-1 setting and mentoring others to help reach their own.

Operational. Team-building. Leadership. Confidence. Sales. Service.

Responsibility is shared in a team setting. But there are individuals goals and targets set to build responsibilities. Such as being a captain of debt, sales etc. Responsibility is also provided in an individual setting, as we being to run the day staying in charge of managing operations, fleet and the team. We are also responsible for helping other team members stay on target.

There is continue feedback provided. Daily, team members would have a group discussion about goals and feedback. Weekly reviews of targets through the area channels. And monthly 1-1 with assistant and branch members to give feedback on performance etc. Continued opportunities for shadowing others throughout experience to help develop skills and knowledge too.

There is massive team, service and sales culture. They want a strong performance across all fields. They also are very focused on training. All employees must have a keen knowledge on all sides of the operation and their importance in daily rental to drive the customer service attitude and build up on the sales through the group setting.

My internship was very exciting, a lot of new skills and knowledge. A whole new built of confidence through the feedback, and daily routine. It was not always easy. Some days are a challenge and the pressure for performance is more difficult. How the team culture meant someone is always open to help, to listen and to guide. If I could do it all over again, despite the challenges I would. I learnt alot about the business side of things, and where I place myself in that which helps understand my degree further.

Yes

Be prepared to be through some challenges. It is not just car rental. It is learning how to work alongside others and drive a team atmosphere. It’s understanding the operations from accounts, repair to daily rental. It requires a drive to continue to progress and hit new targets. Customer service is key. Be prepared to learn a whole load of new skills. Its all amount managing fleet, revenue and team through every aspect of the business.