ESR Suuport Analyst Review
by IBM
Best Student Employer
Rating
4.2/5
-
Skills
4.8
-
Responsibilities
5.0
-
Support & Guidance
3.5
-
Culture
3.8
-
Your Impressions
4.3
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at IBM
- 7. Would you recommend IBM to a friend?
- 8. What advice would you give to others applying to IBM
Overview
I am a Support Analyst on the ESR Account in Warwick. ESR is the data base that our client, the NHS Central Team, use for supporting the delivery of national workforce policy and strategy. I run daily, weekly, and monthly reports to ensure that the team are achieving their SLAs and not failing KPIs. I implement requested changes (work orders) to ESR for various NHS England and Wales trusts at a national level.
Skills
I have learnt a lot of excel and customer services
5/5
4/5
5/5
5/5
Responsibilities
yes a lot lot
5/5
Support & Guidance
I had a mentor , so a lot
4/5
3/5
Culture
It's good
5/5
3/5
4/5
3/5
Your Impressions
Really enjoyed it
4/5
4/5
5/5
Yes
Do it
Details
Placement (10 Months+)
Customer Service
West Midlands
May 2023
