• Skills
  • Responsibilities
  • Support & Guidance
  • Culture
  • Your Impressions


  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Your role in business operationson the accountrequires youto support theteam in communication, collaboration, governance and creatively. •Being on account team exposes you to a wealth of knowledge and experience from IBM as you get the opportunity to engage with all the brands i.e GBS, GTS, Watson, SW, etc.. •One of the direct ways you support the team is by running the weekly the Integration Review Meeting where the more perquisites and follow ups youown the more smoothly the meeting runs i.e chasing actions, making sure sales connect records are true, updating the events deck


  • 2. Have you learnt any new skills, or developed your existing skills?
  • I successfully planned, organised, and ran my account’s internal Strategic Account Planning workshops. This involved problem solving as the account planning had never been carried out online. I implemented the use of Mural to enable the team to collaborate in a virtual environment and facilitated the team to succeed by using process design to achieve the set goal within the time scale. I was responsible for taking the final ideas from these sessions and completing updates in the ISAP tool. This was vital as this report is used by IBM Global, so it needed to be correct and accurate. This task was time-constrained to a tight deadline because the three CVP workshops, final summarising workshop and ISAP updates all needed to be conducted within the space of one week. We achieved this deadline due to my involvement and our account plan was successfully updated.

  • How would you rate the training provided during your experience?
  • 5/5

  • How would you rate your development of industry-specific skills during the experience?
  • 4/5

  • How would you rate your development of personal / soft skills during the experience?
  • 5/5

  • Please rate how these skills have helped you in your career development
  • 4/5


  • 3. Were you given much responsibility during your placement / internship?
  • My role was a Business Operations Support role within the NatWest Integrated Account, which involved working closely with the Client Executives and Managing Director of the account. I supported the team in communication, governance and creativity and engaged with all the brand leads. I ran the Integrated Review (IR) and Deal Review meetings on a weekly basis; chasing actions and updating the deck by collating updates from the brand leads. For these meetings, it was important to complete several prerequisites to ensure the meetings ran smoothly, which made use of my organisational skills. I ran Business Development meetings, ISAP workshops and a workshop to create a marketing plan. In these workshops, I introduced new ways of working to the team, such as Mural, which enabled collaboration whilst working in a remote environment. I was involved in collating data in a large RFI and RFP. I interpreted incoming data from several streams and collated this data into one master document and I was responsible for answering around 150 qualifying questions. I supported the team with client-facing work, driving meetings to evaluate Cora, our award-winning conversational assistant within the bank, using a wide range of tools such as Excel, Mural and GitHub to drive actions. I orchestrated the team to send out invitations to clients to complete Net Promoter Score surveys and invites to attend two virtual Think events. I produced flyers and personalised agendas that have been circulated with the client for Think, which lead my IA having the largest number of registrations out of all Segment 1 accounts. Through my involvement with the Unite community, I collaborated with NatWest Young Professionals to organise several events and I am currently planning a series of events focus on AI and Cora featuring an executive from both IBM and NatWest.

  • Please rate how meaningful the work you were doing was
  • 3/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • Lots from day one, always there if needed

  • How would you rate the support and guidance from your line manager?
  • 5/5

  • How would you rate the support and guidance from the wider team?
  • 4/5


  • 5. What was the company culture and general atmosphere like?
  • Great

  • How would you rate the inclusiveness of the culture?
  • 5/5

  • How would you rate the social opportunities?
  • 3/5

  • How would you rate the diversity initiatives?
  • 3/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 3/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • Mostly enjoyable

  • Please rate your level of enjoyment on your placement / internship
  • 4/5

  • Please rate how your experience met your expectations
  • 4/5

  • Please rate the future employment prospects at IBM
  • 5/5

  • 7. Would you recommend IBM to a friend?
  • Yes

  • 8. What advice would you give to others applying to IBM
  • Do your research on IBM and be interested in technology

    Report this review


Placement Year (10 Months+)

Business Management


5th August 2021

View More Reviews

View More Jobs