Provide live support across the department and to Blackpool Operations. Manage the Incident report queue and provide recommendations for an excel statistics upgrade.
1. To what extent did you enjoy your work placement or internship?
I enjoyed the challenge of learning new skills on the job, meeting a vast network of people and getting the opportunity to be a part of a graduates and interns committee and manage a project upgrade by myself. However among these highlights the day to day job itself was quite admin based and repetitive.
2. To what extent did you feel valued by your colleagues?
I felt very welcome in the department from day 1 and have made firm friends throughout the department who will stay with me beyond my placement. I have also felt very valued by my managers when having reviews with them they have been quick to praise how fast I have learnt and how much I have improved as the year has progressed.
3. To what extent were you given support and guidance by management/your supervisor(s)?
I have had fairly consistent contact with my manager throughout my time at Atos and he has always made time to speak to me face to face. On a daily basis I feel well supported by the managers and other staff members in my team.
4. How busy were you on a daily basis?
In a 'live support' role which has meant having some days of little to no work being very boring and others where there doesn't seem to be time in the day to get everything done. I would lean to there being slightly more empty days, but in general most days are fairly well balanced.
5. How much responsibility were you given during your placement?
Once I was a fully trained and trusted member of the team I was given the responsibility of managing the queue in which incidents are raised and we have to solve. As well as being given the lead on a excel statistics spreadsheet project. I have felt like I have had a good level of responsibility placed on me.
6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
Working in an office environment and managing my time effectively will stay with me for life and the latter will be massively beneficial at university. I haven't gained too many skills which are transferable role to role, but learning to deal with the quiet days and the busy days will stand me in good stead for any role.
7. What was the general atmosphere in your office?
The atmosphere was very friendly and I always felt the co-workers could have a quick chat, although I got the feeling that sometimes the managers would be silently judging your actions without voicing them which often leads to a slightly tense atmosphere. However tea breaks were always a jolly affair with much discussion.
8. How well organised was the overall work placement or internship set up?
The training week provided at the beginning was invaluable for learning about myself and meeting the other interns. And I got the opportunity to spend a week in each of the six teams in my department when I first started. However once this induction period finished I was placed into one team and have stayed put without a huge amount of progression once I passed the 6 month marker.
9. In terms of personal training and development, to what extent did the company or firm invest in you?
A very useful training week prior to starting was fantastic, however since starting the job for real I have had some training on the accounting software and taken monthly compliance courses. I would say I started off for the first 3 months at a 9 out of 10 for training but since then have not really had a lot of new knowledge come my way.
10. What were the perks on your work placement?
11. How appealing are future employment prospects within the organisation?
Very appealing, I have scored above the required grade in all of the feedback sessions to come back as a graduate, and have spoken to HR regarding changes to location and environment and they were very keen to assist in order to keep me on.
12. Was there a good social scene amongst any fellow placement students/colleagues?
The training week I have mentioned before was very social with the other interns which was great, however there are no other placement students at my location and I have had some but mostly limited social life with my colleagues. (2 nights out in 9 months)
13. What was the cost of living and socialising in the area you worked in?
Living in the West End of Glasgow which is just a 2 mile commute to my city centre office has been amazing, I have lived comfortably off my £18,000 salary, paying £570 a month all inclusive rent. Food is relatively cheap and drinks and half the price of London, I would fully recommend that anyone who can lives in the West End of Glasgow for a year. Very vibrant, excellent social scene and really good value for money.
14. What was the Nightlife like in the area you worked?
Good nightlife in Glasgow city center with the variety of pubs, bars, restaurants and clubs you expect to find in any city center. Plus a more interesting nightlife scene in the merchant city next to the center. However the best nightlife was in the West End where I lived.
15. Were there many opportunities to get involved in activities outside of work?
There is no real opportunities to get involved in activities outside of work with the company up in Scotland I think there are many more in Birmingham and London Locations. However I joined a hockey club and a gym off my own back and there is no short supply of activities going on in Glasgow outside of the company.