Your Guide to the STAR Interview Technique
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What is the STAR interview technique?
You are looking particularly dashing on this day. A rival interviewee has already commented on how much they admire your choice of shoe. You immediately build a rapport with the interviewer, and are soon exchanging jests and witty gibes.
The interview is going very, very well.
And then, they ask you a competency-based question... (such as)
The STAR interview technique is the best method of answering competency-based questions. Interviewers ask these types of questions to find out if a candidate has the skills and behaviours that are required for a particular job.
The STAR method will help you form a well-articulated response that is based on your previous experience and backed up by examples of said experience.
SITUATION: What was the situation you were faced with? When did it happen?
TASK: What was the task? What was the objective of the task?
ACTION: What actions did you take to achieve your objective? How did you tackle the challenges you faced?
RESULTS: What was the result of your actions? How was your success measured? Did you learn anything from this situation?
The STAR interview technique in practise
How can the STAR interview method be applied to a real-life situation?
Meet Noel. Noel is interviewing for a finance internship at Barclays. In the interview, a question is put to Noel...
'So Noel, describe a situation in which you led a team...'
SITUATION: I was working at W.H. Smiths as a sales assistant when we rebranded the store for National Book Week.
TASK: Footfall in the store is very high during National Book Week. My job was to ensure the rebrand was completed in time, and that staff maintained a high level of customer service as footfall increased.
ACTION: To support my manager with the rebrand, I had regular meetings, and stayed in contact with the supplier to ensure the cardboard cut-outs of Harry, Ron and Hermione arrived. I managed my time effectively, so that I could oversee the rebrand and continue with all of my shop floor duties at the same time.
RESULTS: Our National Book Week campaign was a great success. Feedback from the rebrand was widely positive; customers were particularly excited about the cardboard cut-out of Ron Weasley. There was a 60% increase in sales (year-on-year) for that week, and I was rewarded with Employee of the Month for my troubles.
Check out this fun video on how to employ the STAR technique in a real, interview situation.
Application forms typically feature competency-based questions. Here a few things to consider before you tackle them...
COMMON ERRORS TO AVOID!
RE-READ YOUR RESPONSES
Give yourself a suitable amount of time to complete the application form. If you leave it until two hours before the deadline, you will be forced to rush it and all will descend into madness.
Find somewhere quiet where you can fill out the form without distraction.
It's also a cracking idea to print off the application form before you begin. You can plan your responses and draw up a rough draft before you submit the form.