Customer service assistant Review

by Lloyds Banking Group

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

1.8/5
  • The Role
    2.0
  • The Company
    1.3
  • The Culture
    2.1

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • After being placed in a branch the year before I expected to be in a different department, so as my second internship was in a branch again this year I was disappointed. I didn't feel challenged, and the work ranged from boring at times to really demanding as we had to deal with irate customers and difficult situations without proper knowledge of resolving complaints.

    2/5

  • 2. To what extent did you feel valued by your colleagues?
  • I got on really well with all of my colleagues, and one in particular really looked after me over the internship. It was just a shame that I felt like I was just being used as an extra pair of hands rather than at a placement where I could learn and challenge myself, but that was not at the fault of my colleagues.

    3/5

  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • My manager was really lovely, it was just difficult to get support in doing something different in the branch but that was because she hadn't been given a lot of information on what I was there to do.

    3/5

  • 4. How busy were you on a daily basis?
  • This is a difficult question as there were times I was so bored, and others where I needed to be in about ten places at once.

    3/5

  • 5. How much responsibility were you given during your placement?
  • Not a great deal, I mainly was involved in meeting and greeting customers, and although I had a project this is something that requires focus from all colleagues all the time.

    1/5

  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • I already have a lot of experience in customer based roles and situations, so repeating an internship in a branch again did not really help with any skills as I had already had a chance to develop communication and presentation skills in a range of other roles. I didn't receive much training.

    1/5

    The Company

  • 7. What was the general atmosphere in your office?
  • It was sometimes ok between colleagues as we mostly got on well, however contradictions between what certain procedures were, and people not trusting what work you had done made a bit of tension.

    1/5

  • 8. How well organised was the overall work placement or internship set up?
  • I was given the same project as my previous internship, which to me showed the lack of thought and organisation into this internship. I also missed out on regular reviews with my manager to check my progress, and wasn't really given anything challenging enough as she did not reaLly seem to understand my purpose there.

    1/5

  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • I felt like the intention was there to help my personal development but it was never really fulfilled in my role - I was in a position which did not allow me to develop much else than I already had done last year - and the extent of that development was a thick skin to customer abuse. I had few chances to do any training.

    3/5

  • 10. What were the perks on your work placement?
  • 1/5

  • 11. How appealing are future employment prospects within the organisation?
  • The graduate scheme is a good scheme within Lloyds on the financial side of things, with a competitive starting salary. However as far as how much I would be able to gain from the experience and how much I would enjoy it - I think this makes it less appealing. I would never work in a branch again regardless of the money involved, and I think that although there are other great departments, retail and being part of the branch network no longer appeals to me due to my experiences.

    2/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?
  • I went out once with colleagues and met a few times with other interns. This doesn't really have a lot to do with the company or the placement - this depends on you and what you want to do socially and who you want to meet.

    1/5

  • 13. What was the cost of living and socialising in the area you worked in?
  • I lived in my student house for the summer, and it was paid for by Lloyds, however I would have had to pay for it regardless of the internship. The social aspects can be cheap or expensive depending on what you want to do and when. It completely depends - if you don't want to spend a lot there are plenty of ways to live and socialise without it costing a great deal.

    3/5

  • 14. What was the Nightlife like in the area you worked?
  • It's great, but I live there anyway so I go out regularly. Again, not sure what relevance this has to the company or the placement - if you want to go out that's up to you, there will always be some nightlife close im sure in the majority of regions in the UK.

    3/5

  • 15. Were there many opportunities to get involved in activities outside of work?
  • There partly was. There was a charity challenge however it was difficult getting others involved. Without the company yes there are plenty of activities to get involved with.

    3/5

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Details

Internship (1 Month+)

Retail Banking

West Midlands

August 2015


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