Service excellence navigator Review

by Lloyds Banking Group

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.5/5
  • The Role
    3.9
  • The Company
    3.6
  • The Culture
    2.9

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • Internship was great, had experience working with different teams on different projects, ranging from technical economic planning to putting together guides for specific tasks to be used by colleagues

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • I was utilised and as if I was making a meaningful contribution on numerous projects. Having learnt the ins and outs from some teams and then being used as a technical resource by other teams as they underwent the training.

    5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • My direct line manager mostly delegated management of me to lower colleagues in the food chain, and at times I fell between the cracks when getting moved between teams and managers, but as long as I was on top of making sure someone was accountable for me and I ensured they knew it, I always had someone to talk to about and issues or concerns

    4/5
  • 4. How busy were you on a daily basis?

    • Work load was definitely my biggest issue. Not having my line manager pay particular attention to if I had anything to do, I frequently found myself lacking anything to be getting on with. Overall I was normally occupied, but having my line manager more involved might have ensured fewer periods of idleness

    3/5
  • 5. How much responsibility were you given during your placement?

    • Several projects and tasks were fairly business critical, pulling data from routine MI that I owned to process, analyse, and present in a way to be used by important managers for business decisions

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • Certainly skills such as time management and project planning will be very useful as I undertake my dissertation this coming year - pretty much everything I learnt was either specific and interesting or broad business skills that will be useful regardless of career path.

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Teams and colleagues were also helpful and informative, friendly and chatty. My office had a fairly young average age and so I found it easy to make friends and find people to talk to and go for lunch with

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • Similar to previous point about workload, this was perhaps the area of most concern. As more a resource to be utilised than being a part of a pre landed project or program, I could have easily fell between the cracks if I didn't ensure I remained busy myself.

    3/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • Lloyds were great about ensuring I was adequately trained in anything I needed to be in order to be useful for the business. I also had fantastic opportunities to visit other teams and business areas around the office, area, and even country!

    5/5
  • 10. What were the perks on your work placement?

    • Flexi Time

    National Travel
    3/5
  • 11. How appealing are future employment prospects within the organisation?

    • I am very interested in joining lloyds for the grad scheme, depending on which business area I am offered. Otherwise I wI'll strongly consider lloyds but might consider looking elsewhere too.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Can't really comment on this as I was the only intern in my business area and office. Lloyds paid for accommodation in uni halls in a flay with other lloyds interns but they worked in different offices. Lloyds didn't really organise anything official.

    3/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Birmingham isn't that expensive of a place compared to London where I'm at uni, certainly on the pay we received we could live more than comfortably, especially as lloyds were paying for accommodation

    5/5
  • 14. What was the Nightlife like in the area you worked?

    • Never really ventured into Birmingham, though I've been before and know the area is great for going out

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • Never really had many opportunities

    2/5
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Details

Internship (1 Month+)

Commercial Banking, Banking, Business Management

West Midlands

August 2015

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