• Focus on data analytics & performance reporting on KPIs & sub-trending metrics
• Support a Clarity data cleanse initiative working with Resource Managers to ensure Workforce Management (WFM) reporting delivers insight on future demand for EMEA project resources
• Deliver, run & maintain high value data analytics on key metrics around order customer experience (CSAT). Focus on enabling data discovery, identifying trends & causal relationships in the data
• Develop a reporting solution to measure Credit Note forecast accuracy, build interactive dashboards to drive improvement by the Customer Care team & enable Finance to make a more accurate monthly provision.
• Apply continuous improvements to enhance data analytics & support monthly performance reviews
• Develop skills and experience (on the job) with our Business Intelligence tools & learn how to build data visualisations using Tableau Desktop software
1. To what extent did you enjoy your work placement or internship?
I enjoyed the responsibilities given to me by my management team as well as the level of formation provided by HR department.
2. To what extent did you feel valued by your colleagues?
People were really supportive and particularly my whole team who helped me through all of my projects
3. To what extent were you given support and guidance by management/your supervisor(s)?
It was a right balance between freedom and guidance: I received advice when I needed them.
4. How busy were you on a daily basis?
Working in a high responsibility environment entails a busy day but nothing that cannot be handled with rigor and hard work.
5. How much responsibility were you given during your placement?
During this internship, I had a lot of responsibilities. For example I had my own project and directed a team of experts.
6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
Verizon has a portal that allows you to gain transferrable skills in most domains: Software (Excel, PowerPoint), management (running a business meeting, communication...), finance... I think that most of the competence needed in the work place are represented.
7. What was the general atmosphere in your office?
Most people work from home so it can get quiet sometimes. However everyone is really friendly and happy to help.
8. How well organised was the overall work placement or internship set up?
The program for new interns is great: I felt like I was taken in charge. The intern program entails a broad presentation of the company, online lessons to learn about Verizon, a buddy program to help settling in, regular health check (at least once a month) and time booked for online formation.
9. In terms of personal training and development, to what extent did the company or firm invest in you?
Verizon invests a lot in the talents recruited: I was considered as an employee and given great opportunities to learn everyday. It is all about personal development as an asset for the business
10. What were the perks on your work placement?
Sports and Social Club
Above 25 days holiday
Working from home
11. How appealing are future employment prospects within the organisation?
The entry-level jobs in Verizon are great and well-paid.
12. Was there a good social scene amongst any fellow placement students/colleagues?
Lunches are organized to get to know the others interns.
13. What was the cost of living and socialising in the area you worked in?
The accommodation and the cost of living are relatively cheap compared to London. One of the perks of Reading is that London can be reach in 20 minutes by train.
14. What was the Nightlife like in the area you worked?
Quite stimulating with a lot of bars in the town centre.
15. Were there many opportunities to get involved in activities outside of work?
Verizon fosters volunteering programs such as the education of children (visits in schools/universities, tour of the building for students...) as well as associations (Women Association of Verizon Entreprise). Volunteering will be part of your role as an intern.
It is also possible to be part of the intern committee which organizes twice a year an event in the Reading building, allowing the interns to take responsibilities such as budget management, event organization, communication...
It is also possible to get involved in some sport teams.