Customer Service Support Review

by Lloyds Banking Group

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3/5
  • The Role
    3.2
  • The Company
    2.6
  • The Culture
    3.4

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • My first two weeks were very slow as there wasn't much for me to do, It slowly picked up but this was mainly monotonous work.

    3/5
  • 2. To what extent did you feel valued by your colleagues?

    • My line manager and team member appreciated I was there to cover their work and add some input into projects.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • My line manager and team member were very supportive and made it known that I can ask them for help. I had weekly 1:1 session with my line manager and we looked at my objectives and what I wanted to get out of the placement

    4/5
  • 4. How busy were you on a daily basis?

    • I did not have many tasks so was not busy most of the time

    2/5
  • 5. How much responsibility were you given during your placement?

    • I was given my own project to create which I had to pitch to my line manager's supervisor which was a really good experience. My project was rolled out in every Halifax branch in the UK in Oct 2014.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • N/A

    3/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Everyone was friendly and family orientated and hardworking.

    3/5
  • 8. How well organised was the overall work placement or internship set up?

    • I do not think a proper plan was in place for me before my arrival.

    2/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • We had webinars that was to do with different aspects of banking. Although most of them were uninteresting, there was one that stood out which was about banking basics, which I found very insightful.

    3/5
  • 10. What were the perks on your work placement?

    • 3/5
  • 11. How appealing are future employment prospects within the organisation?

    • Appealing, just in a different division. I liked the work culture the organisation had.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Yes we organised socials amongst ourselves quite often

    3/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Accommodation was free as it was provided by the company. Travel was £25 a week which wasn't too bad.

    5/5
  • 14. What was the Nightlife like in the area you worked?

    • I do not care about nightlife.

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • I was involved in an intern charity challenge with other students on placement to raise money/awareness for Lloyds charity of the year.

    4/5
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Details

Internship (1 Month+)

Retail Banking

North East

November 2014

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