Global RFP Support Placement - Glasgow

by Hilton


Job Details

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Deadline: 3rd March 2024
Start Date: July 2024
Salary: £22,000
Length: Placement (10 Months+)
Roles: Business Operations
Location: Scotland
City: Glasgow

Global RFP Support Placement - Glasgow

We are looking for an enthusiastic undergraduate student to join our Hilton Worldwide Sales (HWS) support team. In this role you will support the team as they focus on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximize performance and achieve results. This placement is ideally suited to a student currently undertaking an undergraduate degree, with a passion for finding efficiencies and an interest in Sales. 

Based in our Glasgow Corporate Office, you will benefit from our social area, including a table tennis and pool table. We offer free Nespresso coffee, a great range of teas and seasonal fruit, all of which can be enjoyed in one of our many comfy breakout areas. Our office is super conveniently located; we can be found right in the city centre at 191 West George Street. We’re a five-minute walk from Central & Queen Street Train Stations, and Buchanan Street Subway and only metres from several bus stops.  

Within the EMEA Corporate offices, you will be part of a cohort of 40+ Interns, working across various corporate teams and involved in our leading Intern programme. This includes regular connect meetings, short assignments and feedback sessions designed to support your development.  

The Opportunity

The HWS Support Team works alongside Hilton Worldwide Sales to ensure that the business needs of sales, hotels and customers are being met. HWS Support strives to be the best-in-class sales support organization in hospitality by enabling the sales process, driving efficiency & automation and governance to maximize customer performance and results globally. 

We are looking for an enthusiastic, curious, and innovative team member with a dream to think beyond the day-to-day and envision what could be.  

As an intern you will be an integral part of the Request for Proposal (RFP) team within HWS Support, coordinating the administrative, auditing, reporting, lead management, and RFP management efforts and processes of Hilton Sales’ teams. You will be working alongside the Automation team who are a key component of HWS Support. They work to identify and create automation solutions for process efficiencies and workarounds to system limitations, with an aim to increase speed to market and reduce the level of manual workload.  

Some of the more specific responsibilities you may undertake are detailed as follows:  

  • Help deliver enhanced/ new processes and technical solutions to meet the needs of the business as part of the yearly HWS Global Strategy review. 
  • Partner with HWS for the launch of globally managed transient RFPs, including renegotiations, client decisions and audits.
  • Review account requirements/strategies and identify any potential issues and risks and present alternatives for alleviating or resolving them.
  • Work as the dedicated follow-up for accounts and account owners, as well as support for both customers and hotels.
  • Support the creation of training programs and the management of materials for HWS and Hotel Partners 
  • Represent HWS and RFP Support where required to grow Internal and External Customer relationships.
  • Strong problem prevention, solving and resolution skills from both analytical and conceptual opportunities.
  • Have project coordination and analytical skills.
  • You will immerse and familiarize yourself with processes across all segments and brands with HWS Support, in addition to RFP Transient also Project, Leisure, Perm, Government and Consortia
  • Effectively manage projects by developing project plans, ensuring timely project execution of key results, working with cross-functional project team, and driving partner alignment 

Why choose us?  

Embarking on our year in industry programme is a transformative journey, encompassing a structured framework of learning and development activities. Here's what you can look forward to:  

  • Industry Experience: Our team are undergoing a review of the business processes and technology used, as a successful candidate you will be expected to contribute to these solutions both for the short-term and long-term. 
  • Learning and Development: Placement students have access to online learning and in-person workshops to enhance their skills and contribute meaningfully to ongoing projects. 
  • Networking: Our programme offers our interns the chance to connect with professionals in their chosen industry, paving the way for valuable relationships.
  • Feedback and Growth: Regular evaluations and feedback sessions will ensure our interns receive guidance and an opportunity to continually improve. 
  • Cross-Exposure: Opportunity to gain insight into another function.
  • Hilton Perks: Including our Go Hilton TM Travel Program, which provides you with access to heavily reduced hotel room rates for you, your family & friends.
  • Competitive Salary & Benefits: £22,000 Gross PA & private healthcare.  

What are we looking for?  

As with any job, we do have certain criteria that you will need to meet to be considered for one of these highly sought-after opportunities. These are detailed as follows:  

  • First and foremost, Hilton is a hospitality company, and we are looking for individuals with a strong sense of alignment to our culture and values.
  • Must be in your second year of undergraduate study at the point of application studying a degree with a year in industry. 
  • Must be studying a degree with a focus on Hospitality, Business/Marketing management or Technology.
  • Must be available to start in July 2024, for the full 12-month duration.
  • Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university to be eligible to undertake a placement here.
  • Must be fluent in English (speaking, reading, and writing).
  • The ideal candidate will have a keen interest in Hospitality Management, Marketing or Technology implementation.
  • A candidate with good working knowledge of HTML, CSS and JSON, and a pro-active and organised approach is highly sought after for this role. 
  • A positive, can-do attitude. 
  • Exceptional attention to detail is a must for this role.   

Selection Process  

Please apply now, applications close on Sunday 3rd March 2024. Our placements are extremely popular, therefore please bear with us whilst we process your application, as we want to ensure each applicant is given the consideration that they deserve.  

If successful in your application, you’ll be invited to complete a digital one-way video interview and an online assessment, this allows us to learn more about you and whether this placement might be a great fit! So please do look out for our email updates and we encourage you to complete each next step as soon as possible. The EMEA Graduate Recruitment Team will then contact you and inform you of the outcome and (if applicable) a final interview with one of our hiring managers.   

Good luck, we are looking forward to meeting you!  

About Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

How to apply

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Please note that applications may close before the application deadline, so apply early to avoid disappointment.

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