Customer Success Placement

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Customer Success Placement

About this Role

As a Customer Success Assistant, you’ll be involved in all aspects of the business – ranging from Sales and Project Management, to Customer Service and Consultancy. Being at the forefront of our Customer Success team, you won’t find yourself without a task to complete or a problem to solve. You’ll build trust with our customers and be the first person they contact for advice and help, so becoming a ProspectSoft ambassador is a key responsibility within this role. 

Whether managing a project or consulting with customers during the Onboarding process, you’ll be constantly establishing new relationships and building customer rapport. You’ll also gain valuable insight and understanding of business processes through interacting with customers on a daily basis.

If you can listen to our customers and guide them towards the right solutions, helping them overcome their business challenges, then you’re the perfect fit for our Customer Success role!

Some of the things you’ll be doing:

• Building Customer Rapport – Each element of this role is strongly focused on communicating with our customer base. Having the ability to build relationships and trust with customers is a vital skill you’ll adopt. 
• Onboarding Customers – Getting customers up to speed with the Prospect system and regularly checking in on their progress is critical to ensure ongoing success. You’ll need to understand and interpret the customer’s business objectives and processes to ensure each Onboarding is successful. 
• Customer Service – At ProspectSoft, we pride ourselves on exceptional customer service and every member of staff contributes to this. This involves providing timely answers in a professional and friendly manner that represents the company's core values. Being in the Customer Success team offers you the opportunity to put your communication abilities to the test whilst developing valuable skills in business-to-business discourse.
• Cross-Functional Collaboration - For customers to be successful, the whole team plays a part. You’ll collaborate with Sales, Marketing, and Product Development to align Customer Success Initiatives with broader goals.
• Customer Engagement - You’ll be developing and executing on a variety of strategies such as webinars, workshops and newsletters to keep our customers informed and increase customer retention and advocacy. 
• Business Development – Whilst selling isn’t the primary focus of Customer Success, you’ll learn how to identify business development opportunities that would add further value to the customer’s solution to help us increase our customer lifetime value. Whether it be assisting with System Reviews, Onboarding Experiences or upselling Points Packs, you’ll help to improve the customer’s experience with the system so they can wholly benefit from its features. 
• Software Demonstrations – As the year progresses, you’ll confidently demonstrate our software to customers. To persuasively deliver high quality demonstrations, it’s essential to understand customer requirements. This is a skill that you’ll acquire during your time in the Customer Success role.
• Project Management – Delivering software solutions is a core part of the business. As a Customer Success placement, you’ll be playing a fundamental role in scoping and documenting requirements to support customer and internal projects. Managing these tasks will require skills in organisation to ensure you can successfully manage and follow desired timescales as well as internal deadlines. Effectively liaising with team members across departments and, most importantly, the customer is crucial to ensure a successful outcome.

What you’ll need: 

• Passion for delivering high quality customer service 
• Empathy & a customer centric mindset
• Strong communication skills (verbal & written) & interpersonal skills 
• Exceptional time management & organisation skills 
• Excellent IT systems knowledge (including email, Excel, Office etc.) 
• Strong presentation skills
• Motivated by targets & deadlines 
• Enthusiastic approach & positive attitude at all times 
• Great attention to detail 
• Ability to solve problems 
• Completed a minimum of 2 years of your undergraduate degree but won’t have graduated at the start of your placement 

Why ProspectSoft?  

We’re a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and work with you to carve out your success plan. A placement with us is an opportunity to accelerate your career and make a real difference. 

At The Access Group, we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you’re excited about this role, but your experience doesn't match perfectly, we'd still love to hear from you. You might just be who we’re looking for. 

• A Unique Placement – The ProspectSoft placement experience is like no other. You'll be working for the Prospect CRM product (a team of around 50 people) within a much bigger software company – The Access Group (thousands of employees). It really is the best of both worlds! From branded clothing, to instant discounts on your favourite restaurants, shops and activities – there are plenty of Access extras to take advantage of as a placement!
• Real Responsibility – Right from the get-go, you’re given real responsibility, being treated and respected just like your full-time peers. Tasks and projects will influence the business’ reputation, success, and growth, so your skills are hugely valued and appreciated. 
• Personal Development – Your line manager and the team at Access want you to get the most out of your placement. Throughout the year, you’ll be working alongside industry experts who’ll guide and support you along your placement journey. Plus, you'll be encouraged to complete additional training and development to boost your CV, like achieving online certifications.
• Dynamic Team – The friendly, young, and energetic atmosphere at ProspectSoft is something we pride ourselves on! We’re a supportive company that treasures every single employee. 
• Product Training + Pizza – Who doesn’t love Pizza? The last Friday of every month combines food and learning! Bringing the ProspectSoft team together, we learn about exciting features that have just been released in the software, whilst simultaneously indulging in endless amounts of Dominos pizza!
• Team-building Fridays – Every Friday, the ProspectSoft team take the last half an hour to socialise – whether that be remotely or in-person!
• Social Events & Charity Days – ProspectSoft team members love to get involved in events organised by The Access Group – from big social events to charity days!

About ProspectSoft

ProspectSoft is rated one of the UK’s Best Student Employers, ranked 5th in the RMP Awards “Best 45 Small to Medium-sized Schemes 2023-2024" category. In 2022, ProspectSoft was acquired by The Access Group – the largest software company in the UK. We create, develop and deliver our Customer Relationship Management software, Prospect CRM, to more than 5,000 SME users worldwide.

What we do is possible because of the expertise and experience of our team, who strive to deliver the best possible solutions and customer service. We’re proud that 65% of our company is made up of current and returning placements and that we’re the most awarded SME in the UK for its placement programme!

We’ve found it to be essential to the continuing growth of the driven, young and sociable team we are today – four of our returning placement students are now in senior management positions! We know that we’re only as good as our people, which is why we invest heavily in recruiting, training and developing amazing placements.

How to apply

To apply for this role and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.