Junior Customer Experience Placement

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Junior Customer Experience Placement

About this Role

We need a talented individual to join our team - someone who truly understands the importance of great customer experience. As a Junior Customer Experience Placement, you’re responsible for providing both reactive & proactive support and services to ProspectSoft customers throughout their life cycle with us (ProspectSoft are members of the Access family). 

In this role, you serve as the main point of contact for customers and will be their first port of call for help they need using our apps and services. As well as strengthening your communication skills, you’ll have the opportunity to get involved in a wide range of technical tasks.  

Some of the things you’ll be doing:

Communication – As the first point of contact with customers, you'll be engaging with many different users of our product, and you'll develop a deep understanding of the business problems our software is solving for present and future customers.

Rollout of Platform Updates – You'll ensure our service continues to add to the value Access and ProspectSoft is providing them. A customer centric view should be central to your actions, and you'll work with the wider team and senior colleagues to help our business users get the most out of our products and services.

Investigation & Problem Solving – You'll become proficient in navigating our CRM systems and provide support and guidance to our customers responding to and resolving any customer queries.

Testing & QA – As the customer voice, you may participate in product management and product testing activities and you'll be encouraged to develop knowledge specialisation in the customer industries, business models and processes. Collaborating with other team members, you'll follow our established processes and suggest changes where you think customer satisfaction can be improved.

What you’ll need: 

• Passion for delivering excellent customer service 
• Exceptional communication skills (verbal & written) 
• Strong attention to detail
• Excellent time management & organisation skills 
• Empathetic approach & positive attitude at all times 
• Completed a minimum of 2 years of your undergraduate degree but won’t have graduated at the start of your placement 

Why ProspectSoft?  

We’re a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and work with you to carve out your success plan. A placement with us is an opportunity to accelerate your career and make a real difference. 

At The Access Group, we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you’re excited about this role, but your experience doesn't match perfectly, we'd still love to hear from you. You might just be who we’re looking for. 

• A Unique Placement – The ProspectSoft placement experience is like no other. You'll be working for the Prospect CRM product (a team of around 50 people) within a much bigger software company – The Access Group (thousands of employees). It really is the best of both worlds! From branded clothing, to instant discounts on your favourite restaurants, shops and activities – there are plenty of Access extras to take advantage of as a placement!
• Real Responsibility – Right from the get-go, you’re given real responsibility, being treated and respected just like your full-time peers. Tasks and projects will influence the business’ reputation, success, and growth, so your skills are hugely valued and appreciated. 
• Personal Development – Your line manager and the team at Access want you to get the most out of your placement. Throughout the year, you’ll be working alongside industry experts who’ll guide and support you along your placement journey. Plus, you'll be encouraged to complete additional training and development to boost your CV, like achieving online certifications.
• Dynamic Team – The friendly, young, and energetic atmosphere at ProspectSoft is something we pride ourselves on! We’re a supportive company that treasures every single employee. 
• Product Training + Pizza – Who doesn’t love Pizza? The last Friday of every month combines food and learning! Bringing the ProspectSoft team together, we learn about exciting features that have just been released in the software, whilst simultaneously indulging in endless amounts of Dominos pizza!
• Team-building Fridays – Every Friday, the ProspectSoft team take the last half an hour to socialise – whether that be remotely or in-person!
• Social Events & Charity Days – ProspectSoft team members love to get involved in events organised by The Access Group – from big social events to charity days!

About ProspectSoft

ProspectSoft is rated one of the UK’s Best Student Employers, ranked 5th in the RMP Awards “Best 45 Small to Medium-sized Schemes 2023-2024" category. In 2022, ProspectSoft was acquired by The Access Group – the largest software company in the UK. We create, develop and deliver our Customer Relationship Management software, Prospect CRM, to more than 5,000 SME users worldwide.

What we do is possible because of the expertise and experience of our team, who strive to deliver the best possible solutions and customer service. We’re proud that 65% of our company is made up of current and returning placements and that we’re the most awarded SME in the UK for its placement programme!

We’ve found it to be essential to the continuing growth of the driven, young and sociable team we are today – four of our returning placement students are now in senior management positions! We know that we’re only as good as our people, which is why we invest heavily in recruiting, training and developing amazing placements.

How to apply

To apply for this role and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.