Customer Success Placement

by ProspectSoft Ltd

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Job Details

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Deadline: 3rd February 2023
Start Date: August 2023
Salary: £16,000 - £17,999
Length: Placement (10 Months+)
Roles: Information Technology, Customer Service, Business Management
Location: South East
City: Oxford

Customer Success Placement

As a Customer Success Assistant, you’ll be involved in all aspects of the business – ranging from Sales and Project Management, to Customer Service and Consultancy. Being at the forefront of our Customer Success team, you won’t find yourself without a task to complete or a problem to solve. You’ll build trust with our customers and be the first person they contact for advice and help, so becoming a ProspectSoft ambassador is a key responsibility within this role.

Whether managing a project or consulting with customers during the Onboarding process, you’ll be constantly establishing new relationships and building customer rapport. You’ll also gain valuable insight and understanding of business processes through interacting with customers on a daily basis.

If you can listen to our customers and guide them towards the right solutions, helping them overcome their business challenges, then you’re the perfect fit for our Customer Success role!

Some of the things you’ll be doing:

  • Building Customer Rapport – Each element of this role is strongly focused on communicating with our customer base. Having the ability to build relationships and trust with customers is a vital skill you’ll adopt.
  • Onboarding Customers – Getting customers up to speed with the Prospect system and regularly checking in on their progress is critical to ensure ongoing success. You’ll need to understand and interpret the customer’s business objectives and processes to ensure each Onboarding is successful.
  • Customer Service – At ProspectSoft, we pride ourselves on exceptional customer service and every member of staff contributes to this. This involves providing timely answers in a professional and friendly manner that represents the company's core values. Being in the Customer Success team offers you the opportunity to put your communication abilities to the test whilst developing valuable skills in business-to-business discourse.
  • Business Development – Whilst selling isn’t the primary focus of Customer Success, you’ll learn how to identify business development opportunities that would add further value to the customer’s solution to help us increase our customer lifetime value. Whether it be assisting with System Reviews, Onboarding Experiences or upselling Points Packs, you’ll help to improve the customer’s experience with the system so they can wholly benefit from its features.
  • Software Demonstrations – As the year progresses, you’ll confidently demonstrate our software to customers. To persuasively deliver high quality demonstrations, it’s essential to understand customer requirements. This is a skill that you’ll acquire during your time in the Customer Success role.
  • Project Management – Delivering software solutions is a core part of the business. As a Customer Success placement, you’ll be playing a fundamental role in scoping and documenting requirements to support customer and internal projects. Managing these tasks will require skills in organisation to ensure you can successfully manage and follow desired timescales as well as internal deadlines. Effectively liaising with team members across departments and, most importantly, the customer is crucial to ensure a successful outcome.

What you’ll need:

  • Passion for delivering high quality customer service
  • Strong communication skills (verbal & written) & interpersonal skills
  • Exceptional time management & organisation skills
  • Excellent IT systems knowledge (including email, Excel, Office etc.)
  • Motivated by targets & deadlines
  • Enthusiastic approach & positive attitude at all times
  • Great attention to detail
  • Ability to solve problems
  • Completed a minimum of 2 years of your undergraduate degree but won’t have graduated at the start of your placement

Why ProspectSoft?

  • Unique Working Environment – As an acquisition of The Access Group, ProspectSoft offers the benefits of working for a large-scale organisation whilst simultaneously maintaining the community feel of an SME. From gym benefits and annual staff awards to small gatherings and socials - you’ll be provided with an instant sense of belonging and a working environment like no other. Being able to build relationships and work closely with senior managers and Directors within the group equips you with all the opportunities and skills that you need to fly high in the real world.
  • Career Path – A placement with us will give you an excellent foundation knowledge and insight into the sector you’re working in as well as an awareness of the working world. This will enable you to excel in your professional development by enhancing your employability skills.
  • Personal Development – Managers and Directors at ProspectSoft want to ensure that you gain the most out of your placement. Throughout your year, you’ll be working alongside industry experts who’ll guide and support you along your placement journey. Plus, they’ll encourage you to work on other side projects to boost your CV, like achieving online certifications!
  • Real Responsibility – You don’t have to worry about being the placement that gets stuck doing the coffee run! Right from the get-go, you’re thrown into the deep end and given real responsibility, being treated and respected just like all the other permanent employees. You’re given tasks that influence the business’ reputation, success, and growth, so your skills are hugely valued and appreciated.
  • Enhanced Employment Prospects – Undertaking a placement year means you’ll be given real responsibilities and opportunities that will be both challenging and exciting. From this exposure, you’ll develop transferable skills that you just wouldn’t acquire at University, so it’ll put you in good stead upon graduation!
  • Dynamic Team – The friendly, young, and energetic atmosphere here at ProspectSoft is something we pride ourselves on! We’re a supportive company that treasures every single employee. We’re a sociable bunch that know how to have a great time, both in the office and outside the walls of work! Our Social Committee ensures there’s plenty of events to get involved with throughout the year, providing all sorts of perks for our lovely employees.
  • Pizza Fridays – Who doesn’t love Pizza? The last Friday of every month combines food and learning! Bringing the whole company together, we learn about the exciting features our Development team have been working on recently in the software, whilst simultaneously indulging in endless amounts of Dominos pizza!
  • Beer Friday – Every Friday, ProspectSoft finish work half an hour early, crack open the beer fridge and socialise! Employees can kick-start their Friday evenings by choosing a refreshing alcoholic or soft drink to sit back with, relax, and enjoy! We also love a good quiz!
  • Departmental Socials – Each department often heads out for different socials after work. Whether it’s a curry night or getting involved in a sport, such as trampolining or rock-climbing, every department loves to bring their teams together for a good laugh and sociable catch up! But socials don’t have to be set to individual departments; we like to mix! If the Dev team head out trampolining and the Marketing team fancy joining, then they’re always welcome – the more the merrier!
  • Summer Events – ProspectSoft love to host a sunny BBQ, attend the Henley Royal Regatta, or organise afterwork drinks in the sunshine. Whatever they choose to do, ProspectSoft love a summer get together!
  • Christmas Party – Every year, ProspectSoft host a Christmas party! The whole company gathers together for a night of celebrations…it’s a bash not to be missed!
  • Placement Do’s – To welcome placements to ProspectSoft, the office head down to the local pub for a few drinks after their first day. It’s a great way for everyone to mingle and get to know each other! When the time comes to say goodbye, the company heads into Oxford for a leaving do, which involves plenty of food, drinks and dancing – it’s a great (and very emotional) send off!

About ProspectSoft

We're a UK-based Division of The Access Group, specialising in CRM & eCommerce, headed up by our original founder. We create, develop and deliver our SaaS platform, Prospect, to more than 5,000 SME users worldwide. Prospect is perfect for businesses who sell physical products from stock B2B. As the official “Stock Aware CRM”, Prospect offers native integration to leading accounting and inventory management systems like Sage 50, Unleashed and Xero.

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