Customer Engagement Placement

Job Details

View similar jobs

Customer Engagement Placement

The Customer Engagement team work with some of the most recognisable automotive brands in the UK - Volkswagen, Audi, SEAT, ŠKODA, Volkswagen Commercial Vehicles, Porsche, Bentley and Lamborghini to deliver communications, retailer initiatives and insight which add value to both our customers and our business.

As a Customer Engagement Undergraduate you will have responsibility for initiatives across the whole customer journey, from the development of new content to customer relationship management (CRM) campaigns and lead management systems. With a focus on delivery you will be exposed to stakeholders across the business and external agencies giving you a wide range of experience.

You will be able to focus on customer retention and customer loyalty but will also have the opportunity to specialise in different projects depending on the specific skills you bring to the role. You will be able to review and have input as to how we communicate with our customers through a variety of different channels such as: Emails, Direct Mail and SMS. In the Customer Engagement team we champion customer experience across the business to ensure that we are always putting the customer at the heart of everything we do. This placement can be adapted to suit those with a more creative flare or if numbers, organising and analysis is more your thing we can certainly make it suit you too.

This is what you could be doing:

• Project manage and deliver key initiatives which you will design, build and set live from inception to delivery
• Create and evaluate engaging reports to determine the success of activities and where improvements can be made
• Engage with internal and external stakeholders to deliver quarterly updates of retailer facing renewal software
• Work closely with the wider Customer Engagement team to further understand customer behaviours, motivations and expectations throughout the customer journey
• Possess and develop knowledge of digital advancements and emerging technology and share with the wider team
• Support wider team with reviewing, proofing and delivery of key CRM communications within our customer contact programmes.
• Working with creative and data agencies to deliver customer facing CRM email campaigns to support business initiatives
• Support wider team with reviewing, proofing and delivery of key CRM communications within our customer contact programmes
• Aligned to key customer experience initiatives, from research and insight while supporting the wider team in both internal and external activities within the Marketing Innovation department

About you:

• Studying towards a Marketing related degree desirable
• Credible and confident to be able to communicate at all levels across the business
• Flexible and adaptable to change particularly in a home working environment
• Proactive approach to tasks and ability to take own initiative
• A passion for customer centricity
• Not afraid to challenge and question – a curious nature
• Effective management of stakeholders and supplier relationships
• Creative approach to problem solving
• Strong literacy and written communication skills essential
• Ability to manage multiple projects simultaneously and deliver to deadlines
• Effective management of stakeholders and supplier relationships
• Attention to detail

What you’ll get: (apart from a wealth of experience for the future…)

• Earn whilst you learn and receive a competitive salary of £17,500 per annum plus discretionary bonus and access to company pension scheme
• A fun and sociable workplace to start your career. You’ll be joining a cohort of around 50 undergraduates so you’ll have a large group of colleagues so that you can support each other throughout your placement year.
• Participate in Lifeskills workshops, designed specifically for our Undergraduates
• Access to a discounted loan car scheme which means driving 2 brand new vehicles during your placement (a great way to make your mates jealous when you visit them at Uni)
• Chance to make a difference in the local community with various volunteering opportunities
• Onsite wellbeing centre – think lunchtime massages, onsite HIIT classes and health check-ups
• There will be a hybrid blend of working in our office based in Milton Keynes and working from home.

Volkswagen Financial Services is an inclusive employer and we welcome applications from everyone.

About Volkswagen Financial Services

Here at VWFS, we provide finance and insurance services to customers across the entire Volkswagen Group in the United Kingdom. The Group includes some of the world’s most iconic automotive brands, like: Audi, SEAT, Skoda, Volkswagen, Bentley, Lamborghini, Porsche, Bugatti, Ducati, Scania and MAN.

We strongly advise that you do not apply for more than one placement role to ensure that you are considered for the placement that you are more interested in and your skills are aligned to.

How to apply

To apply for this role and to find out more, please click on the apply button.

Applications may close before the deadline, so please apply early to avoid disappointment.