2020 Bloomberg Customer Support Internship

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2020 Bloomberg Customer Support Internship

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support internship, which is a key part of our Technology Services & Solutions business.

As a future Bloomberg Customer Support Intern you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to.

You will work alongside our 500 strong global team, supporting our clients collectively in more than 18 languages.

Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat. Identifying, investigating, and resolving customer issues using proprietary company software.

Collaborating with your team on various department and global projects, analyzing complex processes, and thinking of creative solutions.

What's the role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support internship, which is a key part of our Technology Services & Solutions business.

As a future Bloomberg Customer Support Intern you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.

You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to.

You will work alongside our 500 strong global team, supporting our clients collectively in more than 18 languages.

Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat. Identifying, investigating, and resolving customer issues using proprietary company software.

Collaborating with your team on various department and global projects, analyzing complex processes, and thinking of creative solutions.

Who you are

You come to work with a purpose, understand what urgency means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

This is an exciting internship for students seeking a challenging, customer-focused opportunity. We will make sure that you are ready to provide exceptional customer service through our training program. You will also receive an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

We will help you expand your skills and opportunities in this role through project involvements. Our Interns are involved in mentoring, quality control and idea generation. Successful interns will have the opportunity to be offered a permanent full time role in Bloomberg Customer Support at the end of the Internship.

You need to have:

• Strong customer service skills including telephone etiquette and a professional demeanor
• Excellent verbal and written communication skills in English and any of the following languages: Spanish, French, Portuguese, Italian, Russian, German at a business fluency level.
• A demonstrated interest in Finance and / or Technology
• Desire to develop skills and experience in customer service in a fast-moving FinTech environment
• Willingness to learn new technologies and ability to retain information
• Careful attention to detail, with an aptitude for working quickly and accurately
• Multi-tasking and problem solving skills as well as an ability to work independently and as part of a larger global team
• An interest in progressing a career within Bloomberg

We’d love to see:

• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems
• You will need to be:Currently enrolled at university with a graduation date between Summer 2020 and Summer 2021.
• Available to work for the whole duration of 10 weeks from 29th June 2020 – 4th September 2020.

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are! Please note this is a two stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment.

To learn more, visit our YouTube channel "Inside Bloomberg"

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email access2@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk

About Bloomberg

Born in 1981, Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions.

What began as an idea to bring efficiency to buyers and sellers of the bond market has evolved into the central nervous system of global finance. We are a forward-looking, ever-evolving company focused on building products and solutions needed by our clients. We are passionate about collaboration. We innovate in real-time. We create tools that our customers need, before they know they need them. We find answers to questions they didn't even know they should ask.

How to apply

To apply for this role and to find out more, please click on the apply button.

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