[Register Your Interest] 2020 London Summer Internship: Bloomberg Customer Support

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2020 London Summer Internship: Bloomberg Customer Support

First impressions can make or break a client's perception of an organisation. This is why our Bloomberg Customer Support Representative role is about more than just managing inbound phone calls - it's about creating a journey for our clients and connecting them to people who keep their businesses alive.

You are on the front-line working as part of an international team, supporting our clients collectively in more than 18 languages. You will make your mark in a Global Customer Support Department that provides 24/7 superior telephone support to clients.

This is an exciting internship position for candidates seeking a challenging, customer-focused work experience opportunity. Previous customer service experience is preferred but we will make sure that you are ready to provide exceptional customer service through our crash course training program. You will also receive an introduction to Bloomberg products, services, and clients and an insight into global financial markets.

To round out your experience, you'll attend lunch and learn sessions, designed to teach you about our diversified group, and there will be plenty of opportunity to meet Bloomberg leaders at a variety of networking events. Of course we also want to give you the chance to get to know your peers, so you'll also take part in volunteering activities and social events with interns from other departments.

Throughout the internship, you'll be supported by your line manager, buddy and your recruiter to ensure you receive regular feedback on your work and help navigating the company.

We'll trust you to:

• Provide outstanding customer service to our clients on inbound phone calls
• Transfer customer calls to appropriate business areas
• Outbound calling will be necessary
• Identify, research, and resolve customer issues using proprietary company software.

We’d love to see:

• Exceptional customer service skills
• Flexibility to learn and grow in a fast-paced, client-focused, environment
• Strong telephone etiquette and a professional demeanour
• Excellent verbal and written communication skills
• Multi-tasking skills and problem solving skills
• A desire to be part of a team but also work independently

You need to be:

• In your final or penultimate year of university (graduating in 2019 or 2020)
• Fluent in English and one or more of the following languages: French, Italian, Spanish, German, Portuguese, Russian or Japanese
• Available to work for 10 weeks beginning July – September 2020
• Available to occasionally work a day at the weekend or on a bank holiday

If this sounds like you:

If you think you are a good match, driven and eager to learn, please apply! We'll get in touch to let you know what the next steps are.

To learn more, visit our YouTube channel "Inside Bloomberg"

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email access2@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk

About Bloomberg

Born in 1981, Bloomberg is the world's primary distributor of financial data and a top news provider of the 21st century. A global information and technology company, we use our dynamic network of data, ideas and analysis to solve difficult problems. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions.

What began as an idea to bring efficiency to buyers and sellers of the bond market has evolved into the central nervous system of global finance. We are a forward-looking, ever-evolving company focused on building products and solutions needed by our clients. We are passionate about collaboration. We innovate in real-time. We create tools that our customers need, before they know they need them. We find answers to questions they didn't even know they should ask.

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