Business Applications Assistant Placement

Job Details

View similar jobs

Business Applications Assistant Placement

Reports to: Salesforce Manager

Role Overview:

As ‘Business Applications Assistant’ you will play an essential role in the Salesforce Team supporting internal Golfbreaks employees (users). The team is responsible for analysing, designing, building and enhancing the business application platform.

On your placement, you will gain exposure to all areas of the business as you support day-to-day requests, provide end-user training, and promote platform adoption. A candidate best suited for this role would be able to demonstrate excellent customer service skills and a methodical approach to problem solving. Working in a dynamic, fast-paced environment, where no one day is the same, a tenacious attitude and eagerness to learn will be a big advantage.

Salesforce, as a global company, encourage individuals to become certified. This role includes a unique opportunity to leave your placement year with an industry-recognised Salesforce certification (ADM201), which will not only showcase your achievements as a Business Applications Assistant but will also be a great advantage to you as a graduate when presented to future employers. Throughout your time at Golfbreaks you will be provided with formal as well as internal training, which will complement the time you are also given during the working week for independent learning.

Key Responsibilities:

• Monitoring and responding to requests across the UK Scandinavian and US offices, using our Salesforce Case Management system
• Ensuring that all requests are accurately logged
• Setting up and maintaining users
• Helping preserve data integrity across our integrated systems
• Assisting with ongoing project tasks, including minor Salesforce deployments and testing
• Understanding the business ecosystem as a whole
• Fostering excellent relationships with the company to facilitate collaboration
• Creating and maintaining Salesforce-related documentation
• Communicating with our suppliers to support our integrated telephony, electronic signature and document management applications
• Nurturing personal development
• Provide comprehensive metrics for the business using reports and dashboards

Skill Requirements:

This role requires excellent attention to detail, organisation, prioritisation, and teamwork as well as strong communication skills. You will be directly involved, as much as possible, in all functions of the department.

Training Program and Progression:

A two-week induction, followed by a 6-week training programme & on the job training, will ensure you have the knowledge needed to kick start your role. On-going training throughout your placement gives you the opportunity to succeed at your full potential.

Testimonial:

Tristian Cook – Business Applications Assistant

I have been given a large amount of responsibility from my role. This has come from dealing with any issues users may have and helping to resolve them. My role also involves undertaking investigations in order to implement changes to the Salesforce system – which allows me to work with many different people at Golfbreaks. This is a rewarding aspect of the role as my work as a placement student is directly contributing to the success of the company. The placement year also allows you to take the ADM Salesforce Administrator Certification exam, which

About Golfbreaks.com

Golfbreaks.com, one of the world’s largest and longest established golf travel companies, was formed in 1998 by Chief Executive, Andrew Stanley, and now organises golf breaks, holidays and tournament experiences for over 230,000 golfers annually at over 2,500 resorts and golf courses in the UK, Europe and Worldwide.

With 20 years’ experience and an expert team that is passionate about golf and travel, the company is known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (both ABTA and ATOL in the UK). In post-trip surveys 99% of customers indicated they would rebook with Golfbreaks.com, as authenticated by Reevoo.

Golfbreaks.com are also the only golf travel company to reward customers for their loyalty with discounts on future bookings through the innovative Breakpoints customer rewards programme.
The 150 staff in the main company headquarters in Windsor, Berkshire, UK also support the local sales offices in Charleston, South Carolina, USA and Copenhagen, Denmark.

Golfbreaks.com prides itself on an unwavering commitment to developing employees and has had an Investors in People accreditation since 2006. In 2015, the company was awarded the Gold standard for the 2nd time, joining the top 7% of accredited UK organisations.

How to apply

To apply for this role and to find out more, please click on the apply button.