Technical Support Intern at Hewlett Packard Enterprise

Duration
Placement Year (10 Months+)
Region
Belfast Northern Ireland
Review Date
Salary
£18,000 - £19,999
Roles
Computer Science Information Technology

7.5/10

The Role
7.5
Organisation
7.4

Socialising

7.5

The Role

Role Description

Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

1. To what extent did you enjoy your work placement or internship?

I came into HP not sure what to expect and quite nervous about the people who work there. I wasn't sure how interesting the work would be for interns and whether we would actually do valued work. However from the first day every person here was willing to help and the projects we were given were challenging and enjoyable. The social scene was great as well. with so many interns here there were many opportunities to socialise on nights out and through sports. I would thoroughly recommend it.

7/10

2. To what extent did you feel valued by your colleagues?

The projects interns work on are actual projects that an employee would do if the interns were not there, so the colleagues value what we are doing and offer help and guidance as if it were their own project. I really felt part of HP and equal to my colleagues.

8/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

On the first day my line manager went through my project with me, and together we went through how to complete the deliverables and what the outcome of my project was. We had weekly catch up meetings to check my progress, and if at any point i was struggling with the work I could ask for help with no hesitation.

8/10

4. How busy were you on a daily basis?

The project varied in work intensity. Some weeks when I had all the information i required to complete a specific task I was really busy and the days flew by, but then on occasions where i was waiting on information from other departments it was a more relaxed day where i could get on with some other long term deliverables.

7/10

5. How much responsibility were you given during your placement?

We were trusted with a lot of responsibility throughout the internship. We had our projects to complete where we were responsible for finding out the information ourselves, but then outside of the project we also had site visits where we represented HP, and University students coming in to shadow us where we had to inform them about HP.

7/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The skills gained in my particular role related more to "softer" skills such as communication, teamworking and organisation (which are still important and not to be undervalued) while the technical knowledge I'd learned during university enabled me to recognize features of the equipment I was working with. I developed some of my technical information but not quite as much as I would have liked.

8/10

The Organisation

7. What was the general atmosphere in your office?

I really enjoyed the atmosphere in the office. People were always working away, but there was always a friendly buzz of people talking, without be overwhelming. There's an oasis area in each office with a coffee area, and then a starbucks in the main atrium so it's easy if you want to go for a quick break.

7/10

8. How well organised was the overall work placement or internship set up?

From the application process i found the company very organised. I knew which stage i was at the whole way from the original application to receiving the offer. On the internship we knew what was going and were informed of any events, and if we had any issues or concerns it was easy to get some advice.

9/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

Personally i received training in a computer programme i was using. We were also all given the opportunity to attend a presentation skills workshop where we learnt better presentation skills which will be useful in any job you do.

7/10

10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Company Parties/Events
7/10

11. How appealing are future employment prospects within the organisation?

Once you get the graduate offer it seems you will be set for a great training programme. The intake differs each year, this year there are more interns than jobs so there is competition, whereas before there have been more jobs than interns. So although there are no guaranteed jobs, if you perform well there is a good chance you will receive the graduate offer,

7/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

I had quite a good relationship with the graduate community in HP, and got to know more people through the gym, project work and such. I unfortunately did not get to know many other interns during my time here, but I would definitely say that the social scene amongst the graduates is quite good.

8/10

13. What was the cost of living and socialising in the area you worked in?

The cost of living is quite reasonable given the area at around £100 per week on average for renting in the area. Socialising is quite easy as well as there are quite good transport links the city centre..

7/10

14. What was the Nightlife like in the area you worked?

The nightlife in the area is decent. There are a number of restaurants, pubs and clubs in the area and the town centre is easily accessible.

7/10

15. Were there many opportunities to get involved in activities outside of work?

There are many football matches that go on where everyone is circlulated the email to sign up, so i played 5-a-side on a tuesday and 8-a-side on a wednesday. There is also a beach and golf courses we went to,

8/10