Guest Services Agent Review

by Eurostars Hotels

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.1/5
  • The Role
    3.3
  • The Company
    2.8
  • The Culture
    3.4

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • I enjoyed interacting with customers but didn't enjoy the repetitive administration work or the antisocial hours.

    3/5

  • 2. To what extent did you feel valued by your colleagues?
  • I felt valued by my team and they were extremely helpful.

    4/5

  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • HR department and supervisors helped me with language problems and personal paperwork.

    4/5

  • 4. How busy were you on a daily basis?
  • Once all of the tasks on the checklist were complete, if the hotel wasn't very busy, I wasn't busy.

    3/5

  • 5. How much responsibility were you given during your placement?
  • I was given the same tasks as the other hotel receptionists, which involve quite a high level of responsibility.

    4/5

  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • Language skills will help with my degreee, customer services skills and knowledge of the industry will help me in the future.

    4/5

    The Company

  • 7. What was the general atmosphere in your office?
  • Everyone got on well and was willing to give anybody a hand. Nice people.

    3/5

  • 8. How well organised was the overall work placement or internship set up?
  • It was well organised but could have had more information about my first day etc from the company more in advance. They were quick to process the paperwork i needed for my university.

    3/5

  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • Had a couple of training courses and helped me to strive to be the best.

    4/5

  • 10. What were the perks on your work placement?
  • 2/5

  • 11. How appealing are future employment prospects within the organisation?
  • I don't wish to continue in the hotel industry due to the alienating hours.

    3/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?
  • Yes, we had a group of interns. We went on nights out and trips together.

    4/5

  • 13. What was the cost of living and socialising in the area you worked in?
  • Very cheap, it was in Spain.

    5/5

  • 14. What was the Nightlife like in the area you worked?
  • Standard as it was a very small, old city. But the bars were fun.

    3/5

  • 15. Were there many opportunities to get involved in activities outside of work?
  • No because I had different working hours every week.

    2/5

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Details

July 2015