Technical Support at Hewlett Packard Enterprise

Duration
Placement Year (10 Months+)
Region
Bracknell South East
Review Date
Salary
£18,000 - £19,999
Roles
Computer Science Information Technology

7.8/10

The Role
7.8
Organisation
7.8

Socialising

7.8

The Role

Role Description

As an intern here, you’ll work with the IT solution manager to review what our clients’ need in terms of IT, and help to deliver a product or service that helps them.
You could be helping to build a functional specs document, making sure the technical specs match up, carrying out tests or analysing and prioritising errors and problems and agreeing solutions. You’ll also help with managing the release and post-implementation. This will test your project management skills to the full as you could be securing sign offs and approvals, monitoring status and activities of the project, scheduling the release, organising resources and coordinating teams. Whatever you day-to-day role, you’ll gain a valuable insight into what it takes to deliver outstanding IT solutions for key clients.

1. To what extent did you enjoy your work placement or internship?

I really enjoyed my placement at HP, it was a little slow and boring to begin with but when I developed the trust of the managers and colleagues, I was given more responsibility and exposure to real life events and ones that will be of great value in the future and applicable to many roles.

8/10

2. To what extent did you feel valued by your colleagues?

I feel very valued. There is a philosophy called ONE HP where everyone works together and every employee is important to the company. It is this where you can really see that everyone in the business will help you and have time for you if you want or need it. My team ending up buying me a Christmas a birthday present which made me feel really valued.

9/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

I have been given excellent support and guidance, I have been given exposure to things my manager doesn't have to tell me but has chosen to as he wants to develop my experience and understanding. Whenever I needed help on anything my manager or another colleague was always happy to help and really enhanced my experience here.

8/10

4. How busy were you on a daily basis?

In the early months when I was still getting used to the core roles it wasn't very busy at all at it was a process of waiting for requests. However, as the year progressed I was given more responsibility and this meant I was busier and a good level of busy. Not overworked and stressed but not bored either

7/10

5. How much responsibility were you given during your placement?

I was given lots of responsibility dring my placement. For instance I was trusted to run certain projects to try and drive sales for my area. I was running a decommissioning service for one account meaning I generated some revenue for the company. Also, in the absence of my manager, he would let me conduct and call monthly and quarterly forecasts in his absence, which in turn goes to senior management.

9/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

I would say a fair amount of skills learned a re quite specific to HP and less applicable. However, the amount of company knowledge I have gained and business experience will certainly help in my final year when required to use business examples in particular. And general business knowledge of the small things day to day which are useful to know will also help. Also the further development of skills such as problem solving, presenting etc.

6/10

The Organisation

7. What was the general atmosphere in your office?

The atmosphere was very positive and feel good. Not deadly silent but people always around to have a chat and discuss things. With free tea, coffee etc then this made it a nice atmosphere also

8/10

8. How well organised was the overall work placement or internship set up?

It was well organized, everyone knew what was happening and understand the requirement to give us good experience and worked out really well.

8/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

I never went on any training courses etc but general training and guidance given on a regular basis all adds up and felt great knowledge and on my core roles as well

7/10

10. What were the perks on your work placement?

  • Flexi Time
  • Subsidised Canteen
  • Sports and Social Club
  • Company Parties/Events
  • Above 25 days holiday
  • Working from home
8/10

11. How appealing are future employment prospects within the organisation?

I certainly enjoyed working there but if I did the have the chance to go back, I would prefer to be working in a development team. Software development is where I hope to work in the industry so that would be my preference if I was to return to HP. The site was a really nice place to work as well.

8/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

There are about 60 placements students at the place I work so there was a great social scene with regular nights out and an intern football team to get involved with so was very good.

9/10

13. What was the cost of living and socialising in the area you worked in?

I lived at home but from others who rented in the reading area say it was reasonable, not cheap but not expensive either.

7/10

14. What was the Nightlife like in the area you worked?

Was quite good, it is near Reading university so was good.

7/10

15. Were there many opportunities to get involved in activities outside of work?

Yes there were many charity things and experiences to get involved in such as the 3 peaks challenging. Along with a football team there were plenty of activities.

8/10