Regional Aftersales Graduate at PSA Group

Placement Year (10 Months+)
Stockport North West
Review Date
£20,000 - £21,999

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The Role



The Role

1. To what extent did you enjoy your work placement or internship?

Enjoyable. Good opportunity to work at the forefront of the organisation in the dealership network. Opportunity to see and be involved in all aspects relating to aftersales, from service customer advisor's, to workshop and mechanical procedures, workshop control, parts, and service management.


2. To what extent did you feel valued by your colleagues?

Very friendly colleagues throughout the dealership. Friendly, colloquial atmosphere out on the dealership floor as well as in the workshop. Found the experience in the workshop to be invaluable in gaining the technical knowledge as well as enjoying a bit of banter with the technicians!


3. To what extent were you given support and guidance by management/your supervisor(s)?

Both my line and general manager were particularly helpful with regards to relocation and settling in. Always there to offer a helping hand with regards to tasks, and to give advice on new terminology that you may not have previously come across. Doors are always open


4. How busy were you on a daily basis?

Generally busy from day to day. Sometimes feel as if you can offer a little more, but without being fully trained it can be difficult to do this. It takes time to grow into the roles and gain experience. As you do, you gradually get busier, and the working day can go a lot quicker!


5. How much responsibility were you given during your placement?

Responsible for monitoring profitability with regards to service, tracking various labour rates and discounts applied to certain jobs.
Set a project to increase the number of MOTs we get at the dealership (in particular Class 7 MOTs).
Have several objectives to aim to achieve, so you can be issued with a fair amount of responsibility.


6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

Already have attained a degree, this is a graduate position. However, the skills that i have developed will certainly assist with future roles, whether that be in management, a customer service based roll or a position based at head office.


The Organisation

7. What was the general atmosphere in your office?

Friendly and supportive atmosphere, know when to be serious and when to have a laugh. Always good fun and often dealing with happy customers. Great fun/experience in the workshop with technicians.


8. How well organised was the overall work placement or internship set up?

Initial online application, personality assessment and telephone interview well organised.
Very smooth and well set-out assessment day, assessing all capabilities for the job roles, from role play meetings to a business related task/test.
Was however miscommunication with what i believed to be the offered job role and what was actually offered. Originally thought i was based at head office (Coventry, where i live). Found out 1 month prior to starting that i would have to relocate. Caused quite a rush in finding a place and getting settled, due to a bit of poor communication between HR and myself


9. In terms of personal training and development, to what extent did the company or firm invest in you?

The academy is a great facility for learning and personal development. Push for training and courses etc and the opportunities are there to be taken.


10. What were the perks on your work placement?

  • Flexi Time
  • Company Car
  • Company Parties/Events
  • Healthcare/Dental

11. How appealing are future employment prospects within the organisation?

Company places high hopes for each graduate, and gives you the opportunity to move up the ladder should you show the right potential. Prospects are good within a wide and expansive organisation



12. Was there a good social scene amongst any fellow placement students/colleagues?

Initial induction was a good opportunity to meet up with fellow graduates, exchange numbers etc. Due to relocation, opportunity for social nights with other graduates are scarce


13. What was the cost of living and socialising in the area you worked in?

Around average for the UK. Plenty of places around to grab some food or a beer for a pretty reasonable price


14. What was the Nightlife like in the area you worked?

Manchester supposedly good for a night out. Similar to Birmingham, plenty of places to pick from, and very lively


15. Were there many opportunities to get involved in activities outside of work?

Can be long days, but always opportunity to do things after work if you fancy it.
PSA Peugeot Citroen organise plenty of opportunities and activities for good causing e.g. sky dive for children in need next year!