Helpdesk Assistant at Lubrizol

Top Employer
Duration
Placement Year (10 Months+)
Region
Derby East Midlands
Review Date
Salary
£14,000 - £15,999
Roles
Information Technology

Connect with this company

Lubrizol is a Top Employer

6.5/10

The Role
6.5
Organisation
5.8

Socialising

7.5

The Role

Role Description

Helpdesk Role,
Answering phone calls and responding to emails to solve problems or send the problem to the relevant team for a solution.
Also users may walk up and report a problem.

Other duties involved assisting in the change over of back up tapes and also occasionally helping in other small projects if the leader of the project thought you were up to the task.

1. To what extent did you enjoy your work placement or internship?

I did enjoy the work I given but I think a year’s placement in it is enough.
It is perfect for a student who wants to work In IT but doesn’t know what part they want to advance in.
But the staff could be far more social and get to know there students better.

6/10

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2. To what extent did you feel valued by your colleagues?

At the beginning in my sites own IT department I did feel accepted but as the year went on, I felt as that I was the 'student' and regarded and felt like as 'your only here for a year!'
Engaging in talking about work was no problem in both ways - why there is at least two stars.
But I tried engaging in my department’s interests and hobbies and I got simple one word answers back.
But also they didn’t want to engage into knowing my social side and hobbies but they did to each other in with the rest of the department, just not me.
I think they found it hard to engage to talk to me and because of this I felt I lost my confidence to do the same back.
I did confront one of my supervisors about this matter but was simply told I was worrying about nothing and that everyone has different relationships with different people.
In summary my face just simply did not fit in!
Out of my other 11 colleagues in my department I think only one cared but that employee was away for quite a bit of my year.
Apart from my own department, the other departments at Lubrizol I always felt welcomed and appreciated for my work and they were always asking about what I do in my spare time and my hobbies and interests - again another reason for at least some stars about feeling valued.

2/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

I was given some great guidance and traning for the work I did.
But there were times where they didnt know if I understood in what I was doing and to be honest some times it wasnt clear from then in what they wanted me to do.
But again I think this is to do with the relationships I had with my department

7/10

4. How busy were you on a daily basis?

There is always something to do!

9/10

5. How much responsibility were you given during your placement?

Lubrizol is very good in giving out key roles in there departments to different people.
If you couldn’t access to something, you could look up who you needed for assistance to get access to what you wanted to do.

7/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The technical skills I have learnt will help me for life. Also the social skills to handle difficult users will always be useful.
But the social skills I learnt to communicate in my department to be honest I would like to forget for the whole placement.

8/10

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The Organisation

7. What was the general atmosphere in your office?

It seemed everyone did enjoy there work but again I felt like iI wasn’t in the fun due to the relationships I had with my peers.

3/10

8. How well organised was the overall work placement or internship set up?

Lubrizol has been doing this role for students for years, so they know how to do it well.

10/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

I think i was used to the abilities that they wanted from me.
Of course all employers want more from there employees and I think my skills grew through out the year to perform and handle tasks better

8/10

10. What were the perks on your work placement?

  • Subsidised Canteen
  • Sports and Social Club
  • Financial Bonus
5/10

11. How appealing are future employment prospects within the organisation?

I would work again for Lubrizol in the IT department, but not the site I was based at

3/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

There was another student in my department and I would say we got a long and there were a few arguments but I would say we were not friends but just colleagues.

5/10

13. What was the cost of living and socialising in the area you worked in?

Derby is cheap to live at

8/10

14. What was the Nightlife like in the area you worked?

Night life is great in derby and also a cheap night out!!

9/10

15. Were there many opportunities to get involved in activities outside of work?

Yeah there is a sports and social club that do some cool events

8/10

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