Customer Service Agent Review

by Aer Lingus

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.1/5
  • The Role
    3.8
  • The Company
    2.2
  • The Culture
    3.0

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • Thrown in at the deep end but was amazing experience.

    5/5
  • 2. To what extent did you feel valued by your colleagues?

    • With working 40-60 hours a week, colleagues become more like family. We bonded outside of work with races and christmas together.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • While staff where always there they didnt care about our degrees.

    3/5
  • 4. How busy were you on a daily basis?

    • The majority of days meant diiffernt tasks, there was nrver time to be bored.

    3/5
  • 5. How much responsibility were you given during your placement?

    • The roles I took on were supervisor roles completing work that other staff that been years before me couldnt complete.

    5/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • The skills obtained are appliable to any job although I would of prerred more roles applicable to my degree.

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • The start was very fun, as most places friends leave and it became more of a struggle to have fun.

    3/5
  • 8. How well organised was the overall work placement or internship set up?

    • While the placement was long standing the time i went was the first time with a new visa company, the process was mismanaged and stressful.

    1/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • There is a lot you just have to learn yourself, you would only succeed by taking initiative.

    3/5
  • 10. What were the perks on your work placement?

    • Company Parties/Events

    Staff Sales/Staff Shop
    2/5
  • 11. How appealing are future employment prospects within the organisation?

    • I personally couldnt see myself in that position for long term but was a great year.

    3/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • Apart from the ones I didnt get on with I bonded well and went out.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Very Expensive!!

    2/5
  • 14. What was the Nightlife like in the area you worked?

    • Sometimes you have to find places but Boston was full of them!

    4/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • If work was quiet there was plenty of opportunity!

    3/5
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Details

Placement (10 Months+)

Accounting, Marketing

International

April 2014