Information Solutions Support Analyst (Helpdesk) at Lubrizol

Top Employer
Duration
Placement Year (10 Months+)
Region
Hazelwood East Midlands
Review Date
Salary
£12,000 - £13,999
Roles
Computer and Systems Engineering Computer Science

Connect with this company

Lubrizol is a Top Employer

9.5/10

The Role
10.0
Organisation
9.0

Socialising

9.5

The Role

Role Description

Taking calls via phone, email & walk-up to provide first line support to our global staff. Setting up and installing new devices, maintaining systems that are located on-site. Supporting level 2 & 3 teams across the company.

1. To what extent did you enjoy your work placement or internship?

I couldn't have asked for a better placement. I was able to get involved and challenge myself as much as I felt comfortable with and there was always the opportunity to learn more. My managers were extremely supportive and gave guidance when asked for. It was the perfect student placement.

10/10

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2. To what extent did you feel valued by your colleagues?

All staff at the company recognised the contribution the helpdesk makes towards day to day running of the company. You are treated as a full member of staff and an essential part of the team, being trusted to take on your own responsibilities but always having support available when necessary.

10/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

The support given was simply amazing. If you were comfortable with a task, you were allowed to work independently without someone looking over your shoulder. If you needed support staff globally were more than happy to take the time to explain something until you understand it.

10/10

4. How busy were you on a daily basis?

The role was extremely busy throughout the year, there wasn't any time when there was nothing to do. It wasn't overwhelming at all - noone was expected to do X amount of work or complete an excessive number of tickets. You were just asked to try your best and get on with as much work as you can comfortably complete.

10/10

5. How much responsibility were you given during your placement?

From day 1, you are treated as a key member of the team and allowed to complete work independently and use company resources as deemed necessary. If support is required, there are numerous people ready to help.

10/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

The knowledge I gained will be of enormous value both in my degree and in future work. I have learned how to apply what i've learned in a company environment and also gained experience of different hardware and software which university would never be able to expose me to.

10/10

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The Organisation

7. What was the general atmosphere in your office?

It was a very relaxed atmosphere throughout. Everyone was focussed on work but at the same time there wasn't anyone who didn't enjoy turning up to work. There was plenty of activities to join in with outside of work, Christmas parties, summer balls, football, volleyball, go-karting, trips to different cities and munro bagging are just a few of the ones available.

10/10

8. How well organised was the overall work placement or internship set up?

The role I was in (Helpdesk) has always been a role filled by a student. The training is comprehensive and the way internships fit into the business are seamless. Interns are employed throughout the business, not just in the UK. The company understand the requirements of university and are flexible if time off is required to attend university appointments related to placement.

10/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

The company invested a huge amount in training but also paid for me to do my ITIL V3 Foundation in IT Service Management, which is an extremely modern and valued qualification. The qualification costs a significant amount of money, so the company paying for it was a huge advantage.

10/10

10. What were the perks on your work placement?

  • Subsidised Canteen
  • Sports and Social Club
  • National Travel
  • Financial Bonus
  • Company Parties/Events
8/10

11. How appealing are future employment prospects within the organisation?

I would love to work for Lubrizol in the future. Unfortunately there isn't a program in place to allow graduates to return after completing their studies. This is simply because there aren't positions available in the company at the moment. I feel if I were to apply for an available role, my time spent at the company would be taken into consideration.

7/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

There was a student committee member who organised several nights out throughout the year. Students were also invited along to full time member of staff organised activities.

9/10

13. What was the cost of living and socialising in the area you worked in?

The costs were very reasonable, I commuted 30 miles each way every day and still had money left over to save each month.

10/10

14. What was the Nightlife like in the area you worked?

The area is quiet but is near to Derby & Nottingham. Nights out were generally arranged in the cities which have plenty of nightclubs/pubs/restaurants to go to.

9/10

15. Were there many opportunities to get involved in activities outside of work?

There was at least 2 activities to participate in every week such as football, on top of this bigger events like go-karting, hill walking, Alton Towers visits, trips to London e.t.c. were organised throughout the year. I still attend some of the work gatherings now even after leaving the company.

10/10

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