Information Solutions Support Analyst (Helpdesk) Review

I couldn't have asked for a better placement. I was able to get involved and challenge myself as much as I felt comfortable with and there was always the opportunity to learn more. My managers were extremely supportive and gave guidance when asked for. It was the perfect student placement.

All staff at the company recognised the contribution the helpdesk makes towards day to day running of the company. You are treated as a full member of staff and an essential part of the team, being trusted to take on your own responsibilities but always having support available when necessary.

The support given was simply amazing. If you were comfortable with a task, you were allowed to work independently without someone looking over your shoulder. If you needed support staff globally were more than happy to take the time to explain something until you understand it.

The role was extremely busy throughout the year, there wasn't any time when there was nothing to do. It wasn't overwhelming at all - noone was expected to do X amount of work or complete an excessive number of tickets. You were just asked to try your best and get on with as much work as you can comfortably complete.

From day 1, you are treated as a key member of the team and allowed to complete work independently and use company resources as deemed necessary. If support is required, there are numerous people ready to help.

The knowledge I gained will be of enormous value both in my degree and in future work. I have learned how to apply what i've learned in a company environment and also gained experience of different hardware and software which university would never be able to expose me to.

It was a very relaxed atmosphere throughout. Everyone was focussed on work but at the same time there wasn't anyone who didn't enjoy turning up to work. There was plenty of activities to join in with outside of work, Christmas parties, summer balls, football, volleyball, go-karting, trips to different cities and munro bagging are just a few of the ones available.

The role I was in (Helpdesk) has always been a role filled by a student. The training is comprehensive and the way internships fit into the business are seamless. Interns are employed throughout the business, not just in the UK. The company understand the requirements of university and are flexible if time off is required to attend university appointments related to placement.

The company invested a huge amount in training but also paid for me to do my ITIL V3 Foundation in IT Service Management, which is an extremely modern and valued qualification. The qualification costs a significant amount of money, so the company paying for it was a huge advantage.

I would love to work for Lubrizol in the future. Unfortunately there isn't a program in place to allow graduates to return after completing their studies. This is simply because there aren't positions available in the company at the moment. I feel if I were to apply for an available role, my time spent at the company would be taken into consideration.

There was a student committee member who organised several nights out throughout the year. Students were also invited along to full time member of staff organised activities.

The costs were very reasonable, I commuted 30 miles each way every day and still had money left over to save each month.

The area is quiet but is near to Derby & Nottingham. Nights out were generally arranged in the cities which have plenty of nightclubs/pubs/restaurants to go to.

There was at least 2 activities to participate in every week such as football, on top of this bigger events like go-karting, hill walking, Alton Towers visits, trips to London e.t.c. were organised throughout the year. I still attend some of the work gatherings now even after leaving the company.