IS helpdesk at Lubrizol

Top Employer
Duration
Placement Year (10 Months+)
Region
Derby East Midlands
Review Date
Salary
£12,000 - £13,999
Roles
Information Technology

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Lubrizol is a Top Employer

8.9/10

The Role
9.5
Organisation
8.8

Socialising

8.2

The Role

Role Description

The European helpdesk consists of two students and an overseer in Hazlewood, and three other team members in Brussles. We are the first point of contact for any Lubrzol employee who has technical difficulties, ranging from computer related, to printers, mobile phones and RSA tokens.

1. To what extent did you enjoy your work placement or internship?

I couldnt have hoped for a better placement, it far exceeeded all expectations I had for it.

10/10

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2. To what extent did you feel valued by your colleagues?

As I was supporting and helping many of my colleagues I felt respected and part of the team quite soon into the placement.

10/10

3. To what extent were you given support and guidance by management/your supervisor(s)?

Working as a close team, i was in constant communication with my overseer, and never felt out of my depth.

10/10

4. How busy were you on a daily basis?

Mostly it was fine but there were the odd days where there was too much work to be done or some where the flow of work wasnt as constant, this is to be expected with the random amount of help requests that come to the helpdesk on a daily basis

9/10

5. How much responsibility were you given during your placement?

Being an administrator on the network carried with it huge responsabilities, but was required to accomplish the tasks asked of me.

8/10

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

my proffessional skills, communication skills and problem solving skills increased tenfold and I am incredibly grateful that I managed to get on this placement.

10/10

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The Organisation

7. What was the general atmosphere in your office?

fantastic, we worked hard but also played hard.

10/10

8. How well organised was the overall work placement or internship set up?

the first week could have been better, but once things started properly it went very well. i must also add that it was made sure that the next students had a better start to their placement.

7/10

9. In terms of personal training and development, to what extent did the company or firm invest in you?

i was tought how to use many software programs, along with general knoweledge i picked up along the way. i was also trained on switches, patch panels, and phone systems.

9/10

10. What were the perks on your work placement?

  • Subsidised Canteen
  • Sports and Social Club
  • Financial Bonus
  • Company Parties/Events
10/10

11. How appealing are future employment prospects within the organisation?

given how good the placement year was, the prospect of future emplyment with Lubrizol is deffinately appealing.

8/10

Social

12. Was there a good social scene amongst any fellow placement students/colleagues?

we organised a facebook group, sent many emails to each other and met up outside of work on several occasions.

10/10

13. What was the cost of living and socialising in the area you worked in?

living in derby was quite good, with many shops and clubs just rounf the corner form the house

8/10

14. What was the Nightlife like in the area you worked?

not as good as sheffield, but there was always places to go.

7/10

15. Were there many opportunities to get involved in activities outside of work?

sport and social club helped with this, a gym was quite near.

8/10

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